SupportAssist for Business PCs

Get connected for a
richer experience.

Deploy SupportAssist and connect to TechDirect
to maximize productivity, minimize downtime and
keep PCs running at their peak.
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Your plan includes SupportAssist at no extra cost.

Enable AI-driven support, self-healing capabilities and telemetry-driven insights with SupportAssist, included with your ProSupport Suite plan. Secure, intelligent and effortless - a better way to manage your PCs. Let's get started!

Download SupportAssist for Business PCs

How to manage your PC fleet:

Sign Up
1. Sign up

for a free account TechDirect.

Decorative
2. Remotely Deploy

SupportAssist to your PC fleet.

Connect
3. Connect

your PC fleet running SupportAssist to TechDirect.

Manage
4. Manage

and monitor PCs centrally, unlocking additional features with ProSupport Suite for PCs.

Learn more in our Getting Started Guide
Prosupport Plus For Pcs Remediation Video
Learn how businesses can gain valuable advantages from remediation scripts, offered through ProSupport Plus with SupportAssist for Business PCs.

Streamline IT management

With SupportAssist, you get access to a library of self-healing remediation scripts that detect issues, automate tasks and resolve issues across your PC fleet.

Watch the Video Read the White Paper
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Your privacy, our commitment

SuportAssist protects your data with advanced encryption and trusted
security protocols. Learn more in our Security White Paper.

Learn how SupportAssist securely monitors PCs

Get connected to SupportAssist to unlock the power of AI-driven support automation.

Streamline IT management with SupportAssist. Leverage self-healing
remediation scripts to fix issues automatically and keep your PC fleet
running at its best.

77%
of IT leaders use automated tools and technologies to allow IT staff to focus on innovation and strategic initiatives1.

68%
of IT leaders achieved or anticipate achieving improved IT productivity by replacing manual routines with automated support by leveraging connectivity technology1.

Customer Stories

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Nature Fresh Farms

Cultivating a kinder, healthier and more sustainable future using the latest technology 

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Phoenix Union

Efficiently automating and providing remote support for all of its digital devices, while minimizing stress and disruptions for students, faculty, staff and the IT team

Read More

Related Resources

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TechDirect Hands on Lab

Explore SupportAssist features and walk
through the TechDirect lifecycle.

Get Started
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Technical Documents

All the SupportAssist for Business PCs
guides, documents and FAQs in one place.

Learn More
Modern home office

SupportAssist for Home PCs

For users who choose to manage their
PCs locally. 

Learn More
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SupportAssist Webinar

Deep dive into SupportAssist's most
impactful and valuable features in a
live webinar.

Join a Webinar

Frequently Asked Questions

Dell SupportAssist for Business PCs is connectivity technology for managed Dell business PC fleets. When deployed to PCs and connected to TechDirect, it gives IT teams centralized visibility into device health, support insights, alerts, and available management actions. Depending on the devices and active service plan, SupportAssist can help IT detect issues proactively, streamline support, and automate selected remediation tasks.

SupportAssist for Business PCs is designed for organizations and IT teams that manage multiple Dell business PCs, including distributed, remote, and multi-site fleets. It is intended for centralized fleet management through TechDirect rather than individual management of a single personal PC. Organizations can use it to reduce manual support work while keeping IT in control of support, updates, and remediation activities.

SupportAssist is deployed to the Dell business PCs in an organization’s fleet and connected to TechDirect, Dell’s online portal for centralized PC management. In TechDirect, IT teams can view fleet information, monitor health and application experience, manage alerts, review recommendations, and access additional capabilities based on their service plan. The basic workflow is to onboard to TechDirect, deploy or activate SupportAssist, connect the PCs, and then manage the fleet centrally.

SupportAssist for Business PCs helps IT teams monitor a distributed Dell PC fleet centrally, identify potential issues earlier, and surface relevant information before users have to report a problem. This can shift some support activity from reactive ticket handling to proactive detection and guided action. It does not replace the IT help desk, but it can reduce the time spent discovering and investigating routine issues one device at a time.

Proactive PC support means identifying and addressing issues before they interrupt users. Predictive support uses patterns in device data to identify conditions that may indicate a likely hardware failure or recurring problem; it is an indication of risk, not a guarantee that a failure will occur. In practice, SupportAssist can provide centralized health visibility, earlier warnings, recommendations, and alerts that help IT teams decide what action to take. Available capabilities depend on supported systems, connectivity, and the active service plan.