Help Me Choose: Embedded Systems Management for iDRAC9


An integrated Dell Remote Access Controller (iDRAC) is embedded within every Dell EMC PowerEdge™ server. It provides functionality that helps IT administrators deploy, update, monitor, and maintain Dell EMC servers. Each iDRAC9 comes with a basic level of functionality. Optional licenses are Express, Enterprise, and Datacenter. These licenses offer advanced capabilities and are available to best fit a customer’s desired level of management functionality.

Key features of iDRAC9 include:
  • Agent-free embedded server management
  • iDRAC RESTful API with Redfish support
  • Drive data protection with Secure Enterprise Key Manager (requires Enterprise or Datacenter license)
  • iDRAC9 Telemetry Streaming (requires Datacenter license)
For a full list of features by license level, see the iDRAC9 User Guide at

OpenManage Enterprise Advanced

OpenManage Enterprise systems management console facilitates business growth, improves IT productivity, and enhances customer service. OpenManage Enterprise is a simple-to-use, one-to-many systems management console. It cost-effectively facilitates comprehensive lifecycle management for ~8000 Dell EMC PowerEdge servers in one console.
OpenManage Enterprise includes several plugin tools.

CloudIQ : CloudIQ is Dell’s cloud-based, proactive monitoring and predictive analytics application. Working alongside OpenManage Enterprise, it helps you discover issues and remedy problems before they impact operations. Spanning Dell EMC servers, storage, networking, CI and HCI, CloudIQ gives you a new way to manage the entire Dell EMC stack at multiple sites. Included in your ProSupport subscription, it is immediately available at no added cost.

Services : The Services (formerly SupportAssist) plugin is ideal for customers who already have OpenManage Enterprise. The Services plugin delivers an automated, proactive support experience integrated as a single pane of glass into OME for complete Lifecycle Management.

Update Manager : Update Manager integrates the functionality of Dell Repository Manager into an instance of OpenManage Enterprise. This allows you to automate the monitoring, notifications, and downloads of updates for custom catalogs and repositories within OpenManage Enterprise

The following plugins and features are included in the OpenManage Enterprise Advanced license.

Power Manager : Power Manager maximizes power visibility and control for PowerEdge servers. This plugin lets customers view, measure, and control server power consumption and increase infrastructure performance.

Advanced Automation and Configuration capabilities:
  • Bare-metal server deployment and cloning
  • Automated deployment: Deploy automatically with service tag or node IDs
  • Configuration and drift detection: Create firmware and configuration baselines for compliance monitoring and enable automated updates on your schedule
  • Virtual address management and stateless provisioning

OpenManage Integration for ServiceNow

Dell EMC OpenManage Integration with ServiceNow helps enterprise organizations in improving their operations efficiency. It bridges the gap between their service and operations management processes. It is a native application within the ServiceNow platform that provides interface between OpenManage Enterprise infrastructure management capabilities and ServiceNow service and operations management capabilities.
With this integration, you can:
  • Synchronize PowerEdge server information between OpenManage Enterprise and ServiceNow Configuration Management Database (CMDB)
  • Monitors alerts for servers
  • Create incidents automatically for a critical and warning alerts for servers
  • View and monitor the support tickets that are raised with Dell Support

OpenManage Integration with Microsoft Windows Admin Center Premium

Dell EMC OpenManage Integration with Microsoft Windows Admin Center extension enables streamlined lifecycle management of:
  • PowerEdge servers that are supported on Microsoft Windows Server
  • Hyper-V, Failover clusters based of PowerEdge servers running on-premises and Azure hybrid environments
  • HCI clusters based of AX nodes part of the Dell EMC-Integrated System for Microsoft Azure Stack HCI – new hyper converged infrastructure (HCI) operating system that is delivered as an Azure service
  • HCI clusters based of AX nodes, storage spaces direct ready nodes part of the Dell EMC HCI Solutions for Microsoft Windows server

OpenManage Integration Suite for Microsoft System Center

The OpenManage Integration Suite for Microsoft System Center includes the following integrations supporting Dell EMC PowerEdge Servers, and Microsoft HCI Solutions – AX Nodes to boost the operational efficiency of Dell EMC Infrastructure by bringing in enhanced visibility, health and maintain continuous availability in physical, virtual, software defined and hybrid environments:
  • Dell EMC OpenManage Integration for Microsoft for System Center Operations Manager, Agent-free or iDRAC Service Module Management Packs - licensed
  • Dell EMC Windows Server Agent-based and iDRAC8/iDRAC7 SNMP Mgmt Pack for Microsoft System Center Operations Manager - no charge
  • Dell EMC OpenManage Integration for Microsoft System Center for Microsoft Endpoint Configuration Manager (formerly System Center Configuration Manager) - licensed
  • Dell EMC OpenManage Integration for Microsoft System Center for System Center Virtual Machine Manager - licensed
Licenses are per node or unlimited license per server generation per system center console

iDRAC Secure Enterprise Key Manager

Dell EMC OpenManage Secure Enterprise Key Manager is a comprehensive key management solution enabling scalable data protection and compliance across businesses and enterprises. With functionality embedded in Dell EMC PowerEdge servers and working in conjunction with leading technology partners such as CryptSoft, Thales and Gemalto, the enterprise key manager addresses the most demanding data-at-rest protection requirements.

Server Secured Component Verification
Dell Technologies Secured Component Verification ensures that PowerEdge servers are delivered and ready for deployment exactly as they were built by Dell manufacturing, providing an extension to Dell’s Secure Supply Chain assurance process.


Platinum is a “consolidated” offering for several OpenManage products.

  • iDRAC9 Datacenter
  • OpenManage Enterprise Advanced
  • OpenManage Integration Suite for Microsoft System Center, 1 NODE
  • OpenManage Integration with MS Windows Admin Center Premium
  • OpenManage Integration for VMware vCenter - 1 host increment, 3 year license Dell EMC OpenManage Integration for ServiceNow

Get more information on the OpenManage portfolio.