Support Services & Warranty
Check service support status, review, renew, transfer or register your Dell devices. Shop for one-time service support options for service-expired products.
Intel® Core™ Processors
Learn More about Intel
Exchanges
Step 1
Determine exchange path & eligibility:
- If your order arrives wrong or damaged, go to My Account to request for a replacement.
- If your device is experiencing a technical failure, contact Technical Support for a remote diagnosis.
Step 2
Select "Exchange" and choose an exchange type:
- Advanced Exchange: Add a valid credit card to expedite your replacement items while you return the original items.
- Return First Exchange: Replacements are shipped once we receive and verify your returned original items.
Step 3
Print return label and package your device in its original packaging for pick up, or bring it to a local drop off location.
Step 4
Track your exchange online. Go to My Account > Orders to view the status.
Exchange FAQ
No, an exchange may be initiated after Dell Technical Support diagnoses your item remotely and determines it necessary. Ensure your item meets all eligibility requirements for the warranty and is within the policy's return window. Check your warranty status.
Yes, you can initiate an exchange if your order arrives wrong or damaged. Please make sure you check the items that you have received against the information on your Packing Slip, Invoice and/or your Order Confirmation email. For damaged orders, please include photos of the damaged box/and or product when initiating your exchange request. If an item in your order does not have physical damage but is not functioning properly or will not power on, please contact Dell Technical Support
- A valid credit card is required to secure an advanced exchange replacement. Your card details must be received by Dell within 5 business days of placing the request.
- Replacements will begin processing upon successful validation of credit availability and authenticity.
- Print return label and package your device in its original packaging. Bring to a drop off location or schedule a pick up.
- Shipping of the replacement may take up to 10 business days, depending on stock availability.
- You will not be charged or invoiced for a replacement item so long as you return the original item within 10 business days of your receipt of the replacement item, and we confirm your item issue is covered under the limited hardware warranty.
- Payment details are not required.
- Print return label and package your device in its original packaging. Bring to a drop off location or schedule a pick up.
- Replacements will be processed and shipped after receiving and validating your original items.
- Shipping of the replacement may take up to 10 business days, depending on stock availability.
Intel® Core™ Processors
Learn More about Intel