Article Summary: This article details a hang or no-boot scenario regarding computers using Solid State Drives and Windows 8.x, and how to resolve using workarounds and Windows Update.
On some Dell computers using Solid State hard drives (SSD), the computer may hang at the Dell or Alienware logo after a normal restart, shutdown, or hibernation. When the computer attempts to start back up, it attempts to do a fast startup, but cannot because of memory allocation corruption. This can be worked around by changing settings in the BIOS and updating settings in the Intel Rapid Storage Technology software.
Video (English Only) - Troubleshooting Windows 8 Boot Issues with Intel Rapid Storage Technology
Customers will need to modify a setting in the System BIOS to reset the Intel Smart Response Technology setting for the hard drive.
To enable Intel Smart Response Technology acceleration on the hard drive, perform the following steps:
The hard drive is now properly configured.
A fix for this issue has been included in Windows Update. Please be sure to apply all Windows Updates after configuring the hard drive.
Should the issue not be resolved after all posted Windows Updates have been installed, a supported Microsoft hotfix has been created to address this issue.
Visit the Microsoft Downloads website and search for KB2756872.
Select the download version Update for Windows 8.x for X64 based systems (KB2756872).
Download and install this update, and then restart your computer.
Article ID: SLN148377
Last Date Modified: 03/19/2018 02:00 PM
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