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Article Number: 000177250

iDRAC Service Module (iSM) / Lifecycle Controller (LC): iDRAC9 Firmware Inventory page indicates iSM Installer at version "0", "Install Service Module" button disabled

Summary: Dell EMC guidance for iDRAC Service Module (iSM) / Lifecycle Controller (LC): iDRAC9 Firmware Inventory page indicates iSM Installer at version "0", "Install Service Module" button disabled. For specific information on workaround and next steps for resolution, please refer to this guide. ...

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Article Content

Symptoms

It may be noted in the iDRAC9 web GUI on 14th-generation (14G) PowerEdge servers that the "Firmware Inventory" page under the "System" menu lists iDRAC Service Module Installer as version "0".

Also, under the "iDRAC Settings" menu on the Settings > iDRAC Service Module Setup page the button "Install Service Module" or "Repair or Reinstall Service Module" is disabled.

Resolution

iDRAC Service Module (iSM) is an optional application for Windows and select Linux distributions that integrates operating system features with iDRAC 7, 8 & 9. The iSM installation package is factory-installed as a virtual USB drive within each iDRAC9 on 14G servers as a convenience for quickly installing iSM on the OS without needing to first download iSM from the internet.

This iSM installer package can be purposefully erased if a user has booted into Lifecycle Controller (LC) and chosen the "Repurpose or Retire System"  (also known as an "Secure Erase") under Hardware Inventory and has checked the default option to remove "Embedded Applications". This option also removes the following embedded applications that will also display a version of "0":
  • Diagnostics (diagnostic tests run from the LC GUI)
  • OS Drivers Pack (drivers for Windows and Linux used during OS Deployment via LC)
  • OS Collector (optional module to append OS information to a SupportAssist collection)
  • iDRAC Service Module Installer (iSM Windows and Linux installer packages exposed to the OS)
The iSM installer package may also be missing as shipped from the factory should Dell Engineering identify issues with iSM that warrant it be temporarily removed.

Unlike the aforementioned embedded apps, the iSM installer package on LC is not found by browsing the driver file library on www.dell.com/support. iSM version 3.2.0.1 and the LC installer DUP can be downloaded directly from:

Windows:
https://downloads.dell.com/FOLDER05043808M/1/

Linux:
https://downloads.dell.com/FOLDER05043807M/1/

Either DUP can be run on its respective operating system. The Windows DUP can also be imported "out of band" either into the Firmware Update feature while booted into Lifecycle or via embedded iDRAC Update (if iDRAC enterprise license is installed).

Article Properties

Affected Product

iDRAC Service Module 3.x

Last Published Date

21 Feb 2021

Version

4

Article Type

Solution

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