"Plugged in, not charging” message in Windows Vista and 7

"Plugged in, not charging” message in Windows Vista and 7

As of April 11, 2017, Windows Vista customers are no longer receiving new security updates, non-security hotfixes, free or paid assisted support options, or online technical content updates from Microsoft. This article will no longer be updated and remains for information only. Please visit the Microsoft site for the full end of support statement.

"Plugged in, not charging" messages in Windows Vista and 7

Users may notice the message "Plugged in, not charging" appearing in the lower right corner of the desktop in Windows Vista or 7. This can occur when the power management settings for the battery management have become corrupted. If you have checked the battery LEDs and tried a known good, (if possible), perform these steps to resolve the issue.

A failed AC adapter may also cause this error message. Be sure to test with a known good AC adapter, if one is available. If one is not available, then please visually inspect the AC adapter and cables for damage or follow your normal troubleshooting process.

1. Click Start and type device in the search field, then select Device Manager at the top of the window.
2. Expand the Batteries category.
3. Under the Batteries category, right-click the Microsoft ACPI Compliant Control Method Battery listing, and select Uninstall.

Do not remove the Microsoft AC Adapter driver or any other ACPI compliant driver.

4. On the Device Manager taskbar, click Scan for hardware changes . Alternately, select Action > Scan for hardware changes. ( After the uninstallation process you can also restart the system for Windows to automatically detect the driver and reinstall it. )

Windows will scan your computer for hardware that doesn't have drivers installed, and will install the drivers needed to manage your battery's power. The notebook should now indicate that the battery is charging. ( Please check the battery icon on the right bottom side of your Windows screen to see if it is charging. )

Please download the latest BIOS and Chipset drivers from http://dell.com/support.

You can also watch the video for more information on the error.

battery and power support Visit our Battery and Power site for additional resources and information.

Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN286359

Last Date Modified: 01/11/2018 08:59 AM

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