How to reach Technical Support for EqualLogic

Summary: Guide for contacting the technical support team for EqualLogic.

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Instructions

Outlined in this document are the different options to contact the technical support team for EqualLogic. Please always choose the Dell Support-Hotline option if you encounter a business critical issue and need immediate assistance.
Phone lines are operated during normal and after business hours on a 247 scheme. Normal business hours are Monday to Friday between 8.00 am to 6.00 pm local time.

Table of Content

  1. Via Dell Support-Hotline
  2. Automatic Support Request via SupportAssist
  3. Dell EmailHome
  4. Dell TechDirect


Via Dell Support-Hotline

The most direct way to contact Dell EqualLogic Support is through our Hotline which is covered around the clock. Please dial the local phone number listed on the official Equallogic Homepage .
When calling in please provide your Service Tag (or Service Rrequest number if available) to the receptionist to be routed to the correct support team.

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Automatic Support Request via SupportAssist

SupportAssist is a feature in Dell’s SAN Headquarters Software for EqualLogic that will generate a Support Request automatically* in case of a critical hardware event. At the same time it will generate a set of diagnostic log files and send them together with the critical event to Dell.
Our support team will contact you within an hour after SAN Headquarters sent the event. Outside of normal business hours initial contact could be delayed.

 

Note: Currently this feature only works for critical events that only include hardware failure. For any other issues please choose any other option mentioned in this document to contact Dell’s technical support. Also Dell’s technical support does not automatically send out replacement hardware but will first validate the failed hardware and confirm the dispatch details with you.


For further details look at our Dell Support Assist Community for further questions.
 
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Dell EmailHome

EmailHome offers similar features like SupportAssist and opens a Support Request with Dell’s technical support. However it does only send an event but no diagnostic log files.
Our support team will contact you within an hour after SAN Headquarters sent the event. Outside of normal business hours initial contact could be delayed.

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Dell TechDirect

Use Dell TechDirect to easily manage service request cases and in-warranty parts dispatches. Centralize case management, making you more efficient and your company more effective.
For further details on TechDirect and Registration go to the TechDirect Home Page.

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Affected Products

Legacy Storage Models
Article Properties
Article Number: 000115248
Article Type: How To
Last Modified: 10 Mar 2025
Version:  8
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