Article Number: 000139723
The following article provides information on how to get your data off of an encrypted hard drive that has failed due to a damaged operating system when the encryption is by Wave.
You may find that you are unable to access your encrypted Full Disk Encryption (FDE) drive due to the Operating System (OS) becoming corrupt. The hard drive becomes locked and no longer can you boot to Windows.
If this occurs you may need to retrieve data in either the Recovery Environment or attempt other recovery options at that point. We've given two different ways of accomplishing this below.
You can use a OS Repair Disc to access the Self-Encrypting drives in the event of a Windows OS corruption. Then you can either Repair or Re-Install the OS.
Power up the unit and when the Machine boots, the Trusted Drive Manager (TDM) will prompt you to present your Authentication credentials.
Enter your credentials to authenticate accessing the locked drive.
After successful authentication halt the boot process by pressing F8 several times and Machine will halt the boot process.
At this point the drive is successfully unlocked.
Place CD containing the OS Repair CD or WIN-PE CD in the CD tray and press the CTRL+ALT+DEL keys to Restart the system.
The WIN PE or OS CD will now be able to access the self-encrypting hard drive.
You can Un-Initialize the drive prior to reinstalling or repairing the OS.
This process requires a substitute machine running the same version of the TDM component as was used to initially encrypt the drive and use of a StarTech 2.5" eSATA and USB Drive Enclosure SAT2510U2E.
Remove the original drive - the drive which needs data to be recovered, from the original system and make note of the Drive Serial Number.
Place the drive to be examined into the eSATA enclosure and connect it to a host system with a primary drive that contains the Wave TDM software. It is recommended to perform this step prior to engaging the enclosure.
Turn on the Host System and allow it to boot into windows.
From within the EMBASSY Security Center select TDM and in the dropdown menu select the original drive.
Compare your noted Drive Serial Number to the number listed in TDM to ensure you have selected the correct drive.
Select Manage and enter in the credentials of the drive administrator. The drive administrator is the original user used to initialize the drive.
Turn off Drive Locking and Un-Initialize the drive.
With the drive now uninitialized, you may place it back in its original machine and boot to a Windows OS CD to repair or reinstall the OS.
Desktops & All-in-Ones, Laptops, Latitude, Vostro, XPS, Legacy Laptop Models, Fixed Workstations
21 Feb 2021
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