How to recover a forgotten password on an FX100 or R5500

Article Summary: This article provides information on how to recover a forgotten password on an FX100 or R5500

To reset a forgotten password on an FX100 or R5500 a challenge code will need to be provided to Dell technical support.  The process for obtaining that challenge code is below.
 

1. Boot up FX100 or R5500.
   
   
    
2. On the PCoIP Zero Client OSD screen under Options (top left corner of screen) select Password.
   
   
    
3. In the Change Password dialogue box select Reset.
   
   
    
4. You will be presented with a Challenge Code.
   
   
    
5. Provide the Challenge Code to the Dell technical support representative.

 
Additional Information:

Once the technical support representative receives the Challenge Code he/she will relay the request to receive a Challenge Response.  This process can take up to 1 business day to complete.

After the Challenge Response is received enter it in the boxes provided to complete the password reset.