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Troubleshoot and Fix System Performance Issues

Your Dell computer may experience performance-related issues. Performance issues can be caused due to software updates, corrupt apps or drivers, or a hardware failure. Some symptoms that indicate system performance issues are:

  • The computer is taking a longer time to boot into the operating system than before.
  • Applications are taking a longer time to load or respond.
  • The computer responds slowly or stops responding during user activity such as typing or clicking.


Slow performance troubleshooting video

Watch this video to learn how to improve the performance of your Dell computer.


Follow these quick steps to improve the performance of your Dell computer

Fix 1: Perform a hard reset

A hard reset helps drain static electricity that may be causing the power issue. To perform a hard reset, follow these steps.

  1. Turn off the computer.
  2. Disconnect the power cable (for desktop computers), or disconnect the AC adapter and remove the battery (for Dell laptops with removable battery).
    NOTE: For Dell laptops that have a nonremovable battery, learn How to Reset Real Time Clock (RTC) to Recover Your Dell Laptop. For Dell laptops with removable batteries, see the user guide of your Dell laptop for step-by-step instructions to safely remove the battery.
    NOTE: On select Dell Latitude laptops, learn How to Use Forced ePSA to Recover from a POST or Boot Failure.
  3. Disconnect all devices such as USB drivers, printers, webcams, media cards (SD/xD), except the keyboard and mouse.
  4. Press and hold the power button for 15 to 20 seconds to drain the residual power.

    Press the power button

  5. Connect the power cable (for desktop computers) or the AC adapter and battery (for laptops).
  6. Turn on the computer.


Fix 2: Optimize the computer using SupportAssist

The SupportAssist application provides a quick and easy way to optimize your computer (including updating outdated drivers) to help resolve system performance issues.

  1. Press and hold the Windows key (Windows Button), and then press the Q key.
  2. In the search box type SupportAssist.
  3. Select SupportAssist (App) in the list of results.
    NOTE: If SupportAssist does not show up in the search results, go to the SupportAssist for PCs and tablets page to download and install SupportAssist.
  4. Click Start Now to run the tests.
    NOTE: You can touch or click the down arrow and then run the individual test. Dell recommends running a full computer test.
  5. SupportAssist runs the tests one by one and provides the results and suggested actions.

    Optimize the computer using SupportAssist app video


Fix 3: Inspect and clean the air vents and fans

If your computer's air vents become clogged with lint and dust, use a can of compressed air to clean them off and restore airflow. Inadequate airflow can cause your computer's processor, memory (RAM), and other internal hardware to overheat and potentially fail. Excessive heat can also significantly decrease performance, as most processors automatically reduce their speed to prevent overheating. If you notice the computer fan running constantly, this might indicate that your computer's air vents are clogged.

  1. Turn off the computer.
  2. Check the air vents on the computer for dust or debris.
    NOTE: The air vents and fans may be in different locations depending on the computer model. See the user manual of your Dell computer.
  3. Turn on the computer.
    NOTE: To prevent overheating, keep the computer in an upright position and on a hard or sturdy surface, and provide adequate clearance around the air vents.

    Air vent and fan on a Latitude 5414 laptop


Fix 4: Manage thermal performance using Dell Power Manager

Dell Power Manager allows you to manage your computer’s processor and cooling fan settings so that you can manage performance, computer surface temperature, and fan noise. Each option represents a different balance of these three elements. Choose the configuration that best suits the way that you use your computer.

  1. Check for loose cables in the back of the desktop computer. For laptops, check for loose power cable that is connected to the AC adapter.
  2. Click the Thermal Management tab in the left pane.
  3. Select the radio button beside the Thermal Management setting that you want to choose.

    Thermal management using Dell Power Manager


Fix 5: Run a hardware diagnostic

A potential hardware failure with the system memory (RAM) or system board (motherboard) can cause a POST issue. Running a preboot diagnostics helps identify potential hardware issues that may be causing the startup issue.

  1. Turn on your computer.
  2. At the Dell logo, press the F12 key several times until the One Time Boot Menu appears.
  3. On the boot menu screen, select the Diagnostics option and press Enter.

    Diagnostics option in the One Time Boot Menu on a Dell computer.

  4. The diagnostic test begins.

    Dell ePSA preboot system assessment diagnostics

    NOTE: The preboot diagnostic interface may vary on your Dell computer, see the user guide of your Dell computer for product-specific information.

    NOTE: The mouse is not active during testing.

    NOTE: On Dell laptops, user response is required during the LCD test.
  5. If there are any issues, error codes are displayed. Make a note of the error code, validation code, and service tag, and then look up the error code.

If you continue to experience performance issues after following the above steps, try these additional steps to troubleshoot system performance issues.

Videos

How to troubleshoot for Slow Performance

This video describes about the troubleshooting for Slow Performance.
Optimizing your system using SupportAssist for Home PCs

This video demonstrates how to optimize your system using SupportAssist. SupportAssist optimizes your system by cleaning temporary files, tuning system performance, optimizing network, and removing viruses and malware.
Perform an OS System Restore (With Data Backup)

How to Perform an OS System Restore (With Data Backup)

Other Resources

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Resolve Slow Performance Issues
Learn how to troubleshoot and resolve slow performance issues on a Dell computer.
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Resolve Blue Screen or STOP Errors
Learn how to identify, troubleshoot, and resolve blue screen or stop errors on your Dell computer.
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Using SupportAssist OS Recovery
Learn how to use SupportAssist OS recovery to reset or restore the operating system on your Dell computer.
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Upgrade or Install System Memory (RAM)
Learn how to upgrade or install system memory to improve the performance of your Dell computer.