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Locate Your Data Protection Device's Service Tag

Service Tags (ST), Express Service Codes (EX), mini-Enterprise Service Tags, Enterprise Service Tags, Express Service Tags (EST), Product Serial Number Tags (PSNT), or Software IDs (SWID) are unique product identifiers found on a barcoded label on your device and/or from the product software. The physical label is attached to a pull-tab, commonly referred to as a luggage tag or information tag.

Though these tags may be called by different names, they all serve the same purpose: helping you access Dell support, check warranty status, and receive updates. When contacting Dell Support, providing this code ensures your call is routed to the right team for personalized assistance.

Depending on the Data Protection Device, the unique identifier may be found on the front or rear of the system by pulling out the information tag. Alternatively, the information might be accessible through the management interface or command line. For software-only products, cases may be opened through the Site ID or UCID on Online Support or by calling into support with your site ID or UCID.

Where to Find Your Tag on Dell Data Protection Products

To receive the best support experience, it's essential to identify your Dell data protection product using its unique Service Tag or Serial Number. This article provides detailed instructions for locating the tag on each product type.

Whether you're submitting a support request or managing your inventory, these resources will help you quickly find the information you need.

Avamar

The Serial Number for Avamar systems uniquely identifies the physical hardware for a specific node and is required when spare parts must be changed for that node. The method for obtaining serial numbers varies by generation:

Generation 4 and 4S Nodes:

Avamar Datastore Generation 4 hardware consists of Dell R510 and R710 nodes. To retrieve the serial number on a node, log in as root and use the command: /usr/bin/ipmitool fru print 0 | grep "Product Asset Tag" | sed "s/^.*: *\(.*\)_100.*$/\1/"

To retrieve serial numbers from all nodes in the grid, run the following command as admin user on the utility node: mapall --noerror --user=root --nodes=all+ --quiet 'hostname -i; ipmitool fru print 0|grep "Product Ass"| sed "s/^.*: *\(.*\)_100.*$/\1/"'

Generation 4T Nodes:

From the node in question, run: avsysreport chassis-info | grep "Serial"

To see all nodes from the utility node: mapall --noerror 'avsysreport chassis-info | grep "Serial"'

Learn more about Avamar serial numbers.

Data Domain

Data Domain Service Tags and Serial Numbers can be found in multiple locations on the system. The Data Domain Serial Number serves as the primary identifier for support and warranty purposes.

Physical Location:

The Service Tag can be found on a pull-out tag on the head unit (controller) of the system.

Command Line Interface:

Access the serial number using: # system show serialno

Access the Service Tag using: racadm getsvctag

Auto-Support Reports:

Both the Serial Number and Service Tag are included in Auto-Support reports under the General Info section and OEM FRU section.

Management Interfaces:

  • Service Tag: Available through iDRAC
  • Serial Number: Available through System Manager

Learn more about Data Domain Service Tag and Serial Number.

Integrated Data Protection Appliance (IDPA)

IDPA systems provide comprehensive system information through multiple access methods. The appliance contains both an IDPA Serial Number and a Dell PowerEdge Service Tag.

Physical Location:

Product Serial Number Tag (PSNT): Located on the rear of the IDPA appliance. The Serial Number has a part number beginning with 900-xxx-xxx.

Dell Service Tag: Found on plastic pull-tabs on the front of the system, particularly visible on IDPA 5x00/8x00 series.

ACM Dashboard:

Log in to the ACM Dashboard at https://<hostname or IP>:8543/dataprotection/#/dashboard and click the PDF button in the top-right corner to download the "Integrated Data Protection Appliance Configuration" PDF file containing:

  • IDPA Serial Number
  • PowerEdge Service Tag
  • IDPA Model Number
  • Component Serial Numbers (Avamar, DPA, and Data Domain)
  • Component Versions
  • Site ID and other configuration details

Command Line Interface:

SSH to the ACM machine and run: cat /usr/local/dataprotection/var/configmgr/server_data/config/DataProtectionConfiguration.xml

Additional Methods:

  • iDRAC GUI Dashboard: Access Service Tag information
  • SSH Console: Use racadm getsvctag command
  • TSR Logs: Service Tag information available in Technical Support Report logs

Learn more about IDPA Service Tag, Serial Number, or System Information.

Software-Only Products

For software-only data protection products, support cases can be opened using:

  • Site ID through Dell Online Support
  • UCID (Universal Customer ID) when calling Dell Support
  • Contact Dell Support directly with your Site ID or UCID for assistance

Why is the Service Tag or Express Service Code Important?

Your Dell Service Tag or Express Service Code is super handy! It helps you:

  • Access Documentation: Quickly find user manuals and setup guides.
  • Download Drivers: Get the latest driver updates for optimal performance.
  • Contact Support: Easily reach Dell Technical Support for help with troubleshooting, warranty services, and more. When calling Dell Technical Support, use the Express Service Code on the IVR (Interactive Voice Response) for faster service.

How to Look Up Your Service Tag or Express Service Code on Dell Support

Looking up and using your Service Tag or Express Service Code on the Dell Support website is super easy! Just follow these steps:

  1. Visit the Dell Support website.
  2. Enter your Service Tag, Express Service Code, or Model under "Identify your product or search support".
  3. Click Search to find your device's information. You'll get access to your device's warranty status, drivers, manuals, support history, and more.

Frequently Asked Questions (FAQs)

Here are some answers to common questions users ask about the Service Tag or Express Service Code on Dell Data Protection Devices.

1. Why aren't device tags always in the same spot or designed the same way?

  • Over the years, devices and models have changed, leading to different asset tag locations. If you can't find your asset tag using the methods mentioned above, check your device's user guide for more details.

2. What should I do if my device isn't listed here?

  • Check your device's user guide for specific instructions to find the asset tag information

3. Why can't I find the label on my device?

  • If the label is in an inaccessible location or has been rubbed off or removed, there are alternative methods to identify your device through the browser or CLI Command. Refer to the user guide for instructions.

4. Can I use the Service Tag or Express Service Code for insurance purposes?

  • Yes, you can provide the Service Tag or Express Service Code to your insurance provider. It's a good idea to check with your insurer to make sure they accept these identifiers.

5. Does the Service Tag or Express Service Code expire?

  • No, it remains valid for the life of the device.

6. Can I transfer the Service Tag to a new owner?

  • Yes, you can transfer your device's ownership when you sell or give it to someone else. You'll need to provide information for both the current registered owner and the new owner.

7. Does the Service Tag or Express Service Code include personal information?

  • No, it only identifies the device. Please note that your Dell Service Tag is linked to your account, and you should never post it publicly on any website or social media platforms.

8. What should I do if my Service Tag is not recognized?

  • Make sure you've entered it correctly. Remember, the letter "O" can look like the number "0," the letter "l" can look like the number "1," and the letter "B" can look like the number "8." If you're still having trouble, try using the Express Service Code instead. If issues persist, refer to the user guide for your device for alternative options.

9. Does the Service Tag link to my Dell account?

  • Yes, you can link your device to your Dell account under the Devices section.

10. What happened to the Quick Resource Locator (QRL) site?

  • As of October 2024, we’ve retired the Dell Technologies Quick Resource Locator (QRL) website. But don’t worry—everything you need is still available.
  • Now, when you scan the QR code on the Express Service Tag (usually found on the pull-out luggage tag), it takes you straight to your product’s page on the Dell Support site.
  • Want more details? Check out the Dell Quick Resource Locator migration FAQ.

11. I did everything suggested and still cannot find my asset tag, what other options is there?

  • These devices can be identified by using the model number or name of the device.