Upgrade SupportAssist Enterprise 4.x to Secure Connect Gateway Virtual Edition

In this video, we demonstrate how to upgrade from SupportAssist Enterprise 4.00.05 or 4.00.06 to Secure Connect Gateway. During the upgrade, all the device details and associated information such as collection, cases, and settings are also migrated. For more information about upgrading to secure connect gateway, see //www.dell.com/support/kbdoc/000190637 For more information about secure connect gateway virtual edition, go to //www.dell.com/SCG-VE-docs

In this video, we demonstrate how to upgrade from SupportAssist Enterprise 4.x to secure connect gateway. Note that you can upgrade to secure connect gateway virtual edition only from SupportAssist Enterprise 4.00.05 or 4.00.06. To begin, click Download now on the banner displayed in SupportAssist Enterprise.

After the files are downloaded, click Update now. If the upgrade is successful, the SupportAssist Enterprise page becomes inaccessible. Note, you must wait for approximately 30-40 minutes after the upgrade before you can access the secure connect gateway user interface.

To access secure connect gateway, open a new tab and go to https:// ip address of the virtual appliance:5700. On the sign in page, enter the same root account username and password used in SupportAssist Enterprise and click Sign In. Read and agree to the end user license agreement.

After registration, the secure connect gateway dashboard is displayed. Verify if all the device details are migrated successfully. For more information or support about secure connect gateway virtual edition, visit Dell.com/SCG-VE-docs.