This video teaches how to return warranty parts to Dell when replacing parts in your computer. Before returning, back up data and remove any confidential information. Follow the instructions provided, package the original part in the replacement box, and place the return label on the outside. Defective parts must be returned within 10 days to avoid suspension of warranty service or charges. For more information, visit Warranty part Returns.
Part replacements are sometimes necessary to repair your computer. This video will teach you how to return warranty parts to Dell.
Before you replace parts, take a few moments to eliminate any surprises. Back up data on any device being returned. Remove any confidential, proprietary, or personal information And removeable media.
Review the packing slip enclosed in the original package. A return FedEx weigh bill, as well as written instructions For returning the part will be included.
In some cases, Dell will not require you to return the defective part. Note the difference in instructions. Package the original part in the box the replacement part arrived in.
If you receive multiple parts, Please ensure the parts are packaged in the appropriate box To ensure your account is updated correctly.
Seal the box with tape. Place the return label on the outside of the box Over the original shipping label. Record the weigh bill number for your records.
Your package can be returned to Dell from a number of convenient locations. A scheduled pickup can also be arranged By visiting the address on the screen. Unless otherwise indicated, Defective parts must be returned to Dell within 10 days. Failure to return the defective part within 10 days May result in the suspension of your warranty service, Or charges for the then-current standard price for that part.
To learn more about Dell's warranty terms, Or to access any of the links discussed in this video, Visit dell.com/support/warrantypartsreturns. If you continue to experience issues, or have a question, Consider contacting us on Twitter or Facebook, Or visit our Support site at dell.com/support.
Thank you for watching. appears on the screen or the Dell splash screen is displayed. The ePSA diagnostics page should then appear.
If it doesn't, then this method will not be effective in getting your system operating again. In this case, please refer to our video on BIOS Recovery.
Once the ePSA page appears, your system will undergo a series of initial tests and colored bars will flash vertically, then horizontally, followed by a prompt to confirm if you have seen the bars.
Your system may also beep to indicate a response is required. Click "Yes", then immediately press the "Escape" key and then click on "Exit". Select "OK" for the prompt asking you if you really want to exit and reboot.
If your system didn't recover, run Forced ePSA once again but this time do not press the "Escape" key to interrupt the tests after confirming the colored bars. Allowing the test to continue will identify any failing components and if there is one, make a detailed note of the tests failed. Upon completion, contact Dell Tech Support for further assistance.
If your system did recover, the next thing to do is to immediately update your BIOS in order to reduce the probability of this issue re-occurring. To do this, go to www.dell.com/support and enter your Service Tag. Select "Drivers & downloads" and click on the tab Find it myself, and expand category.
Check the box for BIOS to reveal the BIOS update necessary for that system. Download this file to your desktop. After the download is complete, double-click on the file to begin the BIOS update process.
Once the process is started, do not press any keys, reboot, or shut down your computer. When finished, a flash update will appear stating that the process is completed and to press any key to reboot, and your system should start up again as normal.
Once the BIOS upgrade is successful, don't forget to reinstall the system battery. If you have any questions or need additional help, please contact our social media support through Facebook or Twitter and a Dell Tech Expert will be happy to assist you.
Thanks for watching. See you next time!
