Log in to PowerStore Manager,; username 'admin' and password. Once you're logged in on the top; right hand side choose 'Settings'.
On the left hand side menu, go to 'Support'; and under support choose the 'Gather Support;; Materials' option. Here you can see a; listing of all previous log files gathered.;; To run a log file gather now choose; the 'Gather Support Materials' option.
On the right hand side you have description; that's optional, if you would just like to give;; it a description. Under 'Object Type' you can; choose the type of objects you want to collect.;;
In our case here we're going; to choose the appliances.;; You can choose all appliances or; you can choose them individually.
There is an option to send the; materials to support when finished.;; This requires SupportAssist. If; you do not have SupportAssist';; then it will not be able to send the; materials to support automatically.;;
The 'Advanced Support Material' options you; can leave cleared unless support asks for this.;; Selecting the advanced support options greatly; increases the size of the support material files,;; so only choose this option when instructed; to do so by your support representative,;; and press 'Start'.
The process can take; up to 60 minutes as you can see on the top;; right of the screen, depending on the size; of the system.
You can monitor the progress;; in the job section of PowerStore Manager; or within the support materials section. There are options to filter, show or hide columns,; export data and refresh data on the previous log;; files that you have listed.
You can also order; them by date by just clicking on the top. Ordering by date here shows the most recent blog; update and it says 'Upload Successful', and now I;; want to download.
I choose it, I get the Download'; option it asks me to select file download. After logging in via SSH as; user 'service' in the PowerStore;; node the command you can use to run the; log collection from CLI is 'svc_dc',;; -h help will show you all the options available; to you for that command.
The same can be done for;; the 'svc_dc run' and -h will give you all the; options you can use when you run the command.;; The run command can be run against an individual; appliance or more than one appliance, and the;; default is all appliances.
If you want to specify; a single appliance then it's the -a option, 'a1';; and then comma 'a2', 'a3' depending on how many; appliances you are getting the information from.
There are different types of profiles that; can be collected as well. This as shown in;; the previous GUI, the default is 'essential'; but you can also list profiles. So 'svc_dc;; list_profiles' can show you the 'essential',; 'detailed', 'hypervisor', 'controlpathheapdump';; and 'nas'.
Usually 'essential' is default and; that is what is normally collected. Support;; may at some time ask you to collect a different; version if more detailed information is needed.;; In this command we have just run against the first; appliance 'a1'.
This can take up to an hour. Once;; the log has collected and you're back to the; command prompt you can list to see all previous;; log collections that have been gathered and; each log collection as you can see from here;; has its own unique ID.
Using the unique ID you can; 'svc_dc list' and drill down and see more detail;; in regards that particular; log file bundle collection,;; so it will show you things like the success; the date the time the size and where it is.
Thank you for watching.
