Dell SupportAssist Version 1.3 for Servers Linux management server (monitors only Linux devices)
AUTO INSTALLED This file was automatically installed as part of a recent update. If you are experiencing any issues, you can manually download and reinstall.Dell SupportAssist for Servers is an application that enables automated support from Dell by proactively identifying hardware issues in Dell devices. When an issue is detected, SupportAssist automatically opens a support case with Dell Technical Support and sends you an email notification. Data required for troubleshooting the issue is automatically collected and sent securely to Dell Technical Support. The collected data helps Dell Technical Support to provide you an enhanced, personalized, and efficient support experience.
SupportAssist capability also includes proactive contact from Dell Technical Support to help you resolve the issue
SupportAssist capability also includes proactive contact from Dell Technical Support to help you resolve the issue
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SupportAssist_Server_1.3.bin | 174.24 MB
This is a large file. Depending on your connection speed, it may take some time to download.
File Format:
Linux Binary File
File Name:
SupportAssist_Server_1.3.bin
File Size:
174.24 MB
Format Description
To ensure the integrity of your download, please verify the checksum value.
MD5:
f353b6917fdc3d478503ace3ff82cb8c
SHA1:
483acddb0bf55fdf0e6293ca37cb928efcb0293f
SHA-256:
52c45c5e54fe00e0f7e5084bceea8ece571a2196c5f5b1e19a7d88f5386b96d0
Sign in to Windows as an admin to use automatic scan. If your're already signed in as an admin and seeing this message, please reboot.
Your system is managed by your IT admin and features might be limited.
Find more updates. Use SupportAssist to find all the latest driver updates for your device.
Fixes & Enhancements
Enhancements:
-Display of support case status and source irrespective of the case creation method for service tags with ProSupport or ProSupport Plus entitlement that are monitored by SupportAssist.
-Ability to quickly view the support cases for a specific device.
-Ability to test the support case creation capability. See testing the case creation capability.
-Ability to request Dell Technical Support to suspend, resume, or close activities related to a support case.
-Ability to transpose the data displayed in the configuration viewer.
-Ability to cancel a manually-initiated collection. See sending the system information manually
-Support for Dell Datacenter scalable solutions.
-Support for collection of the following data
Dell Lifecycle controller log from Dell's 12th and 13th generation of PowerEdge Servers
TTY log from PowerEdge serves that have iDrac firmware version 2.00.00.00 or later installed
-Support for installing SupportAssist on additional Linux operating systems
Read More
-Display of support case status and source irrespective of the case creation method for service tags with ProSupport or ProSupport Plus entitlement that are monitored by SupportAssist.
-Ability to quickly view the support cases for a specific device.
-Ability to test the support case creation capability. See testing the case creation capability.
-Ability to request Dell Technical Support to suspend, resume, or close activities related to a support case.
-Ability to transpose the data displayed in the configuration viewer.
-Ability to cancel a manually-initiated collection. See sending the system information manually
-Support for Dell Datacenter scalable solutions.
-Support for collection of the following data
Dell Lifecycle controller log from Dell's 12th and 13th generation of PowerEdge Servers
TTY log from PowerEdge serves that have iDrac firmware version 2.00.00.00 or later installed
-Support for installing SupportAssist on additional Linux operating systems
Version
1.3, A01
Release date
29 Jun 2016
Download Type
Diagnostics Utility
Category
Systems Management
Importance
RecommendedDell Technologies recommends applying this update during your next scheduled update cycle. The update contains changes to maintain overall system health. It ensures that the system software remains current and compatible with other system modules (firmware, BIOS, drivers, and software) and may include other new features.
Available formats
View Important Information
File Format:
External release notes
File Name:
Readme_SupportAssist_for_Servers_1.3.txt
File Size:
31.51 KB
This is a large file. Depending on your connection speed, it may take some time to download.
Format Description:
This file format contains plain text which can be viewed with a standard text editor.
To ensure the integrity of your download, please verify the checksum value.
MD5:
de2ccf88c8a262f6ee7d46c505770694
SHA1:
43892428d87e2e301a90d17f8b4c4c976689efa9
SHA-256:
7e7abb26e70007fd0154c496b14421b1e1e47fa2b6fc215c27337f427af45d38
By downloading, you accept the terms of the Dell Software License Agreement.
Important Information
Dell SupportAssist for Servers is an application that enables automated support from Dell by proactively identifying hardware issues in Dell devices. When an issue is detected, SupportAssist automatically opens a support case with Dell Technical Support and sends you an email notification. Data required for troubleshooting the issue is automatically collected and sent securely to Dell Technical Support. The collected data helps Dell Technical Support to provide you an enhanced, personalized, and efficient support experience.
SupportAssist capability also includes proactive contact from Dell Technical Support to help you resolve the issue
SupportAssist capability also includes proactive contact from Dell Technical Support to help you resolve the issue
Other Available Versions
1.0, A0028 Nov 2016
Supported Operating Systems
Novell SuSE Linux ES 11
Suse Linux ES 10
Linux
Not Applicable
Red Hat® Enterprise Linux 6
Red Hat® Enterprise Linux 7
Red Hat® Ent Linux 5
Looking for a different OS? View the list of Dell supported operating systems
Applies to
Dell SupportAssist for Servers
Installation instructions
To install SupportAssist on a Linux operating system:
1. Open the terminal window on the system running the Linux
operating system.
2. Browse to the folder where the SupportAssist installation
package is available.
3. Perform one of the following:
- Type chmod 744 supportassist_1.x.x.bin and press Enter.
- Type chmod +x supportassist_1.x.x.bin and press Enter.
- Type ./SupportAssist_1.x.x.bin and press Enter.
The Welcome to the Dell SupportAssist Installer message is displayed.
4. To continue, type c.
The SupportAssist License Agreement is displayed.
5. Read the license agreement and type y to start the installation.
After the installation is completed, the SupportAssist Login page opens
in a web browser window.
NOTE: If you are using a Linux terminal emulator such as PuTTY to
remotely install SupportAssist, the SupportAssist Login page is not
displayed. In such a scenario, you must access the SupportAssist Login page
using one of the following methods:
- Log in to a remote system and access the following web address using
a web browser:
https://
NOTE: You can access SupportAssist from a remote system only if port 2607
is open on the system where SupportAssist is installed.
- Log in to the local system and access the following web address
using a web browser: https://localhost:9090/SupportAssist
6. Type the user name and password of a user with root privileges on the
system where SupportAssist is installed, and then click Log In.
The Dell SupportAssist Setup Wizard is displayed.
7. Follow the instructions in the Dell SupportAssist Setup Wizard to complete
the registration of SupportAssist.
1. Open the terminal window on the system running the Linux
operating system.
2. Browse to the folder where the SupportAssist installation
package is available.
3. Perform one of the following:
- Type chmod 744 supportassist_1.x.x.bin and press Enter.
- Type chmod +x supportassist_1.x.x.bin and press Enter.
- Type ./SupportAssist_1.x.x.bin and press Enter.
The Welcome to the Dell SupportAssist Installer message is displayed.
4. To continue, type c.
The SupportAssist License Agreement is displayed.
5. Read the license agreement and type y to start the installation.
After the installation is completed, the SupportAssist Login page opens
in a web browser window.
NOTE: If you are using a Linux terminal emulator such as PuTTY to
remotely install SupportAssist, the SupportAssist Login page is not
displayed. In such a scenario, you must access the SupportAssist Login page
using one of the following methods:
- Log in to a remote system and access the following web address using
a web browser:
https://
NOTE: You can access SupportAssist from a remote system only if port 2607
is open on the system where SupportAssist is installed.
- Log in to the local system and access the following web address
using a web browser: https://localhost:9090/SupportAssist
6. Type the user name and password of a user with root privileges on the
system where SupportAssist is installed, and then click Log In.
The Dell SupportAssist Setup Wizard is displayed.
7. Follow the instructions in the Dell SupportAssist Setup Wizard to complete
the registration of SupportAssist.
Drivers help and tutorials
For more downloads go to the Drivers and downloads.
For help on using the information on this page, please visit Driver Help and Tutorials.