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Top Solutions

The most helpful knowledge articles for your product are included in this section.

Alienware Command Center Closes Randomly

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Description Alienware Command Center suddenly closes when going to the AlienFX tab and selecting the keyboard from the devices. The issue is observed on systems with Alienware Command Center ...

Last Modified: 18 Sep 2020

Article ID: SLN320521

Alienware System Overheats or Shuts Down

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Description High performance systems require proper cooling to keep up with your needs. This article walks you through best practices and basic troubleshooting for overheating problems. Supported ...

Last Modified: 08 Sep 2020

Article ID: SLN114853

Keyboard Lights not Working on Alienware Laptops

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Symptom The keyboard light on your Alienware laptop stops working after installing or updating Alienware Command Center. Also, a Keyboard HID device shows missing from device manager. Affected ...

Last Modified: 19 Aug 2020

Article ID: SLN318074

Alienware m15 and Alienware m17 (R2 and R3) Indent on venting cover under the C cover

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Description The following article provides information about an indent on the screen bezel. This Indent is on purpose and is part of the systems design. Affected Systems: Alienware M15 R2 Notebook

Last Modified: 18 Jun 2020

Article ID: SLN320565

ALIENWARE M15 R2 / ALIENWARE M17 fails the OS reinstallation with Dell SupportAssist OS recovery

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Symptom Dell SupportAssist OS Recovery fails to reinstall the operating system on Alienware m15 R2 and m17. The system may freeze or hang with a black screen before or after completing POST. This ...

Last Modified: 08 Jun 2020

Article ID: SLN320653


Manuals and Documents

Manuals, documents, and other information for your product are included in this section.


Regulatory Information

Regulatory Information for your product is included in this section. Learn More

Dell Alienware m17 R2Regulatory Model P41ERegulatory Type P41E001

EUROPEAN UNION - Declaration of Conformity
EUROPEAN UNION - Declaration of Conformity

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Videos

Videos for your product are included in this section.See Video Tutorials

Using Windows Troubleshooters in Windows 10 96 Learn how to use native Windows 10 troubleshooters to fix common problems, resolve conflicts and restore functionality. Take a few minutes and learn about the new suite of solutions at your fingertips. Closed captions available in many languages
Featured Video 23 Mar 2020 08:58
Using Windows Troubleshooters in Windows 10 (00:01:36)

Learn how to use native Windows 10 troubleshooters to fix common problems, resolve conflicts and restore functionality. Take a few minutes and learn about the new suite of solutions at your fingertips. Closed captions available in many languages