PowerFlex: Top Dial Home PowerEdge Hardware Alerts

Top Dial Home generated Hardware Alerts

The complete list of IDRAC Event Codes is available using Dell PowerEdge Owner's Manual | Dell US 
   

CPU0704    
CPU arg1 machine check error detected.   
Recommended Action:  
1) Check system and operating system logs for exceptions. If no exceptions are found continue. 
2) Turn system off and remove input power for one minute. Re-apply input power and turn system on. 
3) Make sure the processor is seated correctly. 
4) If the issue still persists, contact technical support. 

FAN0001     
Fan arg1 RPM is less than the lower critical threshold.     
Recommended Action: Remove and re-install the fan. If the issue persists, replace the fan.

MEM0001  
Multi-bit memory errors detected on memory device at location(s) DIMM_XX.   
MEM0001 results in the server rebooting due to the fatal error. Memory retraining will automatically occur during that boot.  
Recommended Action: With either of these correctable or uncorrectable (multibit) memory errors, the resulting memory retraining on reboot/restart may "self-heal" the failing DIMM by optimizing the signal timing/margining for each DIMM/slot. A DIMM replacement for these errors is not necessary unless memory retraining fails (UEFI0106) during boot or these same errors continue to occur.

MEM0702    
Correctable memory error rate exceeded for DIMM_XX.  
Initial Steps: If MEM0702 is logged in the VC events/ Dial home/SEL/LifeCycle log. Results in Post Package Repair being scheduled for the next reboot (warm or cold).  After the reboot, verify that the PPR operation was successfully performed. See "Note":

MEM9060 
"The PostPackage Repair operation is successfully completed on the Dual In-line Memory Module (DIMM) device that was failing earlier."
A DIMM replacement for these correctable memory errors is not necessary unless the PPR operation fails after the reboot. An example of a failing PPR message is:
Critical - Message ID UEFI0278 - "Unable to complete the Post Package Repair (PPR) operation because of an issue in the DIMM memory slot X."

Recommended Action:  If the issue is not resolved during PPR (See note above).  Replace the faulty dimm.

MEM8000    
Correctable memory error logging disabled for a memory device at location.
Note: In a situation where you encounter message ID MEM8000 (Correctable memory error logging disabled for a memory device at location DIMM_XX) which appears in isolation (ie – not in a similar time-frame) to any corresponding MEM0005/MEM0701/MEM0702 messages, it will not result in a PPR being scheduled for the next reboot.

Recommended Action: MEM8000 in isolation or with a corresponding CPU MCE (machine check exception) is an indication of a general failure of the DIMM module and is not a situation where the correctable or uncorrectable buckets will initially overflow. This type of memory event should be treated as a DIMM failure and the listed DIMM module should be replaced at the customer’s earliest convenience. 
Note: If the MEM8000 alert does not correspond with a CPU MCE.  An upgrade to the bios may resolve the issue without needing to replace the DIMM.

PDR3  
A solution exists for this issue but intervention from technical support personnel is required. 
Recommended Action: The firmware on the BOSS card may need to be updated. Contact DellEMC Customer Support Center or your service representative for technical assistance.

PDR64   
An unrecoverable disk media error occurred on <physical disk> .  
Recommended Action:  Replace faulty disk

PSU0003      
The power input for power supply  is lost.    
Recommended Action: Deassert then assert the PSU, replace if issue is not resolved with a R&R.

TMP0104    
The system board <name> temperature is outside of range.  
Recommended Action:  Check system operating environment and review event log for fan failures.

VDR58    
Bad block medium error is detected at block arg1 on arg2.  
Recommended Action: Replace faulty disk:  Reason:  Recovering a physical disk bad block depends on the RAID level and state of the virtual disk. If a virtual disk is redundant, the controller can recover a bad block on a physical disk. If a virtual disk is not redundant, then the physical disk bad block results in a virtual disk bad block. 

VLT0204     
The system board arg1 voltage is outside of range.     
Recommended Action: 
1) Review system logs for power supply exceptions 
2) Reduce system to minimum configuration, inspect and re-install system cables. 
3) If the problem persists, contact technical support.

TST001 
Intended to test connectivity and dial home after setting up the Flex alert connector. SR will auto-close.