SourceOne Email Managament - Reindex / Rebuild of large volumes (>2GB) on S3 storage fails

Summary: Large volumes that are greater than 2GB which are on S3 storage will fail to be downloaded to be reindexed.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

Large volumes that are greater than 2GB which are on S3 storage will fail to be downloaded to be reindexed.
However, volume that are smaller than 2Gb will be downloaded and be able to be indexed.

From the ExAsElasticSearchIdxObj.exe.log logs, we can see the following:
|CoES1S3Access::AddHeader|VERBOSE|Added header <Range:bytes=2144338329--2145386087>|CoES1S3Access.cpp(904)|
|CoES1S3Access::ReadObjectAsFile|VERBOSE|Retrieving next chunk from S3 - <bytes=2144338329--2145386087>...|CoES1S3Access.cpp(1327)|
|CoES1S3Access::GetURL|VERBOSE|URL = <http://s3address:80/s3-bucket/20211209194831.emx>|CoES1S3Access.cpp(882)|
|CoES1S3Access::S3Request|VERBOSE|S3Request - URL = <http://s3address:80/s3-bucket/20211209194831.emx>|CoES1S3Access.cpp(1954)|
|CoES1S3Access::S3Request|VERBOSE|curl global init code = <0>|CoES1S3Access.cpp(1961)|
|CoES1S3Access::S3Request|VERBOSE|Adding <5> HTTP Headers|CoES1S3Access.cpp(1980)|
|CoES1S3Access::S3Request|VERBOSE|Adding HTTP Header = <Host:s3address>|CoES1S3Access.cpp(1984)|
|CoES1S3Access::S3Request|VERBOSE|Adding HTTP Header = <Date:Mon, 06 Jun 2022 13:41:48 GMT>|CoES1S3Access.cpp(1984)|
|CoES1S3Access::S3Request|VERBOSE|Adding HTTP Header = <User-Agent:APN/1.0 EMC/1.0 SourceOne/7.4>|CoES1S3Access.cpp(1984)|
|CoES1S3Access::S3Request|VERBOSE|Adding HTTP Header = <Content-Type:application/octet-stream>|CoES1S3Access.cpp(1984)|
|CoES1S3Access::S3Request|VERBOSE|Adding HTTP Header = <Authorization:AWS s3-u-sourceone:XXXXXXXXXXXXXXXXXXXXX=>|CoES1S3Access.cpp(1984)|
|CoES1S3Access::S3Request|VERBOSE|Adding <1> dynamic HTTP Headers|CoES1S3Access.cpp(1993)|
|CoES1S3Access::S3Request|VERBOSE|Adding HTTP Header = <Range:bytes=2144338329--2145386087>|CoES1S3Access.cpp(1997)|
|CoES1S3Access::S3Request|VERBOSE|URL = <<http://s3address:80/s3-bucket/20211209194831.emx>|CoES1S3Access.cpp(2009)|
|CoES1S3Access::S3Request|VERBOSE|HTTP Method = <GET>|CoES1S3Access.cpp(2095)|
|CoES1S3Access::S3Request|VERBOSE|Curl Result Code = <18>|CoES1S3Access.cpp(2107)|
|CoES1S3Access::S3Request|VERBOSE|HTTP request error. HTTP status code '18', error description 'transfer closed with 2249406925 bytes remaining to read'.|CoES1S3Access.cpp(2115)|
|CoES1S3Access::S3Request|ERROR|HTTP Error occurred - HTTP Status Code [18]. (0x860427DC)|CoES1S3Access.cpp(2117)|
|CoES1S3Access::ReadObjectAsFile|VERBOSE|S3Request() failed - hr = <0x860427dc>; Response = <transfer closed with 2249406925 bytes remaining to read>.|CoES1S3Access.cpp(1333)|
|CoES1S3Access::ReadObjectAsFile|ERROR|HTTP Error occurred - HTTP Status Code [328058832]. (0x860427DC) HTTP Error occurred - HTTP Status Code [18]. (0x860427DC) [ExAsElasticIdxObj.exe, CoES1S3Access.cpp(2117).CoES1S3Access::S3Request]   |CoES1S3Access.cpp(1336)|
 
Range:bytes=2144338329--2145386087 is the latest to be read and then we fail.

Cause

This problem is caused due to a software defect.

Resolution

This issue is resolved in Hotfix Bundles (HFBs) or Service Pack versions higher than 7.2.12.0026.
Hotfix Bundles and Service Pack kits are available for download via https://www.dell.com/support, Select 'Drivers and Downloads' to access the required software.

 * Please note, Hotfixes are only available for the most current patch or Service Pack versions of the product that were available when this problem was resolved.
** Please note that when installing Hot Fix Bundles (HFBs) they must all be installed in the correct order for ALL fixes to be correctly applied.
*** Please note that it is always recommended to upgrade to the latest version of the SourceOne release, service pack and Hot Fix Bundle to ensure all currently resolved issues will be fixed including the issue as stated above.

Affected Products

SourceOne Email Management

Products

SourceOne for File Systems
Article Properties
Article Number: 000200420
Article Type: Solution
Last Modified: 02 Jun 2025
Version:  8
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