After enabling Exchange Information Rights Management (IRM) , SourceOne Email Management archives the encrypted message and not the decrypted message

Summary: After enabling Microsoft Exchange Information Rights Management (IRM), SourceOne Email Management archives the encrypted message and not the decrypted message

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Symptoms

After enabling IRB and setting the JournalReportDecryptionEnabled to true, Microsoft Exchange will include an encrypted an decrypted envelope message to the journal mailbox.

SourceOne Email Management archives only the encrypted message instead of the decrypted message.

Cause

This is a known defect as cited in SDR 63457.

Resolution

This issue is resolved in patches or Service Pack versions of SourceOne Email Supervisor 7.2 SP12 Hotfix 2 or higher.
EMC SourceOne Patch and Service Pack kits are available for download via https://dell.com/support.
Article Properties
Article Number: 000201784
Article Type: Solution
Last Modified: 02 يونيو 2025
Version:  7
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