Avamar: En Avinstaller AVP-pakke afvises på grund af ugyldig sysinfo

Oversigt: En AVP (Avamar Workflow Package) afvises i lageret for AVI-websiden på grund af en ugyldig sysinfo-fejl.

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Symptomer

Når du installerer en Avamar Workflow Package (AVP) ved hjælp af Avamar Installer (AVI), afvises den i AVI-websidelageret på grund af ugyldig sysinfo-fejl.

Følgende ses i avinstaller.log.0 på Avamar-hjælpenoden:

WARNING: sysinfo xml is not valid, will not process
WARNING: sysinfo util didn't exist or its output is invalid. sysinfo util = null
INFO: Command: gpg --verify /opt/emc-tools/bin/sys-info.sig /opt/emc-tools/bin/sys-info returned: gpg: WARNING: unsafe permissions on homedir `/home/avi/.gnupg'
gpg: WARNING: This key is not certified with a trusted signature!
WARNING: Premature end of file.
WARNING: Validation failed for XML:
WARNING: Premature end of file.
WARNING: sysinfo xml is not valid, will not process
WARNING: sysinfo util didn't exist or its output is invalid. sysinfo util = null
INFO: Command: gpg --verify /opt/emc-tools/bin/sys-info.sig /opt/emc-tools/bin/sys-info returned: gpg: WARNING: unsafe permissions on homedir `/home/avi/.gnupg'
gpg: WARNING: This key is not certified with a trusted signature!
WARNING: sysinfo xml is not valid, will not process
WARNING: PACKAGE REJECTED. REASON: REQUIRES DIFFERENT AVI VERSION
WARNING: PACKAGE REJECTED. REASON: REQUIRES DIFFERENT AVI VERSION
WARNING: PACKAGE REJECTED. REASON: REQUIRES DIFFERENT AVI VERSION
WARNING: PACKAGE REJECTED. REASON: REQUIRES DIFFERENT AVI VERSION
WARNING: PACKAGE REJECTED. REASON: REQUIRES DIFFERENT AVAMAR VERSION
WARNING: PACKAGE REJECTED. REASON: REQUIRES DIFFERENT AVI VERSION
WARNING: PACKAGE REJECTED. REASON: REQUIRES DIFFERENT AVI VERSION
WARNING: PACKAGE REJECTED. REASON: REQUIRES DIFFERENT AVI VERSION
WARNING: PACKAGE REJECTED. REASON: REQUIRES DIFFERENT AVAMAR VERSION
WARNING: PACKAGE REJECTED. REASON: REQUIRES DIFFERENT AVI VERSION
WARNING: PACKAGE REJECTED. REASON: REQUIRES DIFFERENT AVI VERSION
WARNING: PACKAGE REJECTED. REASON: REQUIRES DIFFERENT AVI VERSION
WARNING: PACKAGE REJECTED. REASON: REQUIRES DIFFERENT AVAMAR VERSION
WARNING: Premature end of file.
WARNING: Validation failed for XML:

Årsag

Installation af emc-ruby eller emc-tools RPM (eller begge) er beskadiget eller beskadiget.

Løsning

Dette problem kræver hjælp fra Dell Support for at løse det.

Opret en serviceanmodning med Dell Technologies Avamar-supportteamet, der henviser til denne vidensartikel.

Berørte produkter

Avamar
Artikelegenskaber
Artikelnummer: 000221137
Artikeltype: Solution
Senest ændret: 03 jun. 2026
Version:  5
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