PowerProtect Data Manager: Linux 部署 核心狀態報告狀況不佳
Oversigt: PowerProtect Data Manager Linux 部署 ppdmadmin 狀態報告 由於 HTTP 代理,核心狀況不佳
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Symptomer
PowerProtect Data Management (PPDM) Linux 部署會報告核心狀態不健康,而搜尋和報告狀態為健康。
+-----------+---------+-----------+----------+----------------------------+
| NAMES | STATUS | HEALTHY | INSTANCE | LAST UPDATED |
+-----------+---------+-----------+----------+----------------------------+
| core | Started | Unhealthy | 1/1 | 14 minutes ago |
| search | Started | Healthy | 1/1 | 1 week ago |
| reporting | Started | Healthy | 1/1 | 1 week ago (uptime 1 week) |
+-----------+---------+-----------+----------+----------------------------+
記錄證據顯示 dp-aiassistant 服務不健全,觸發核心狀態顯示不健全。
time="" level=info msg="[PID:] instance_state.go:334 Get container information: {...core-1_dp-aiassistant-service_1 Running Unhealthy ...}"
PPDM Core Shell 的驗證測試報告服務無法使用:
[2026-06-25 10:16:42.432] You are now in ppdm-core shell. Type exit and press Enter to return to the host shell.
[2026-06-25 10:16:42.705] ppdm-core:/home/admin # curl -skv -X GET https://dp-asassiassistant:8-010/aiassistant/v1/health
[2026-06-25 10:17:59.630] * Uses proxy env variable no_proxy == 'localhost, 127.0.0.1,172.24.0.192/26,ppdm-core,keycloak,ciam-bora,iam-gateway,iam-token-handler,ese,ese.ppdm.local,reporting-engine,search-instance-1,search-instance-2,search-instance-3,search-instance-4,search-instance-5'
. . .
[2026-06-25 10:17:59.644] * Establish HTTP proxy tunnel to dp-aiassistant:8010
[2026-06-25 10:17:59.644] > CONNECT dp-aiassistant:8010 HTTP/1.1
[2026-06-25 10:17:59.644] > Host: dp-aiassistant:8010
[2026-06-25 10:17:59.644] > User-Agent: curl/8.14.1
[2026-06-25 10:17:59.646] > Proxy-Connection: Keep-Alive
[2026-06-25 10:17:59.646] >
[2026-06-25 10:17:59.726] < HTTP/1.1 503 Service Unavailable
[2026-06-25 10:17:59.726] < Connection: Keep-Alive
[2026-06-25 10:17:59.726] <
[2026-06-25 10:17:59.726] * CONNECT tunnel failed, response 503
[2026-06-25 10:17:59.726] * closing connection #0
[2026-06-25 10:17:59.744] ppdm-core:/home/admin # exit
裸機主機的驗證測試發生閘道逾時:
[2026-06-25 10:18:45.135] Bare_Metal_Host:/# curl -skv -X GET https://172.24.0.193:8010/aiassistant/v1/health
[2026-06-25 10:19:36.916] * Uses proxy env variable no_proxy == 'localhost, 127.0.0.1'
. . .
[2026-06-25 10:20:29.948] ^C< HTTP/1.1 504 Gateway Time-out
[2026-06-25 10:20:51.963] < Connection: Keep-Alive
[2026-06-25 10:20:51.963] <
[2026-06-25 10:20:51.963] * CONNECT tunnel failed, response 504
[2026-06-25 10:20:51.963] * closing connection #0
Årsag
由於存在 HTTP 代理,用於驗證 dp-aiassistant 服務狀態的執行狀況檢查 API 呼叫失敗。
Løsning
因應措施:
確認並移除 HTTP 代理。
- 使用回應確認確切的 HTTP 和 HTTPS 代理語法。
- 例如,測試小寫和大寫字母:
echo $http_proxy
echo $HTTP_PROXY
- 例如,測試小寫和大寫字母:
- 關閉 PPDM 核心
ppdmadmin stop - 移除在步驟 #1 中識別的代理設定和任何已配置的 HTTP 代理
unset PROXY_ENABLED
unset HTTP_PROXY
unset HTTPS_PROXY - 啟動 PPDM 核心
ppdmadmin start
Artikelegenskaber
Artikelnummer: 000505943
Artikeltype: Solution
Senest ændret: 14 sep. 2026
Version: 1
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