PowerProtect Data Manager:Linux 部署 核心状态报告不正常

Oversigt: PowerProtect Data Manager Linux 部署 ppdmadmin 状态报告 HTTP 代理导致核心运行状况不佳

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Symptomer

PowerProtect Data Manage (PPDM) Linux 部署报告 Unhealthy Core 状态,而 Search 和 Reporting 状态为 Healthy。 

+-----------+---------+-----------+----------+----------------------------+
| NAMES     | STATUS  | HEALTHY   | INSTANCE | LAST UPDATED               |
+-----------+---------+-----------+----------+----------------------------+
| core      | Started | Unhealthy | 1/1      | 14 minutes ago             |
| search    | Started | Healthy   | 1/1      | 1 week ago                 |
| reporting | Started | Healthy   | 1/1      | 1 week ago (uptime 1 week) |
+-----------+---------+-----------+----------+----------------------------+


  

日志证据显示 dp-aiassistant 服务运行状况不佳,从而触发核心状态显示运行状况不佳。
time="" level=info msg="[PID:] instance_state.go:334 Get container information: {...core-1_dp-aiassistant-service_1 Running Unhealthy ...}"

来自 PPDM Core Shell 的验证测试报告服务不可用:

[2026-06-25 10:16:42.432] You are now in ppdm-core shell. Type exit and press Enter to return to the host shell.
[2026-06-25 10:16:42.705] ppdm-core:/home/admin # curl -skv -X GET https://dp-asassiassistant:8-010/aiassistant/v1/health
[2026-06-25 10:17:59.630] * Uses proxy env variable no_proxy == 'localhost, 127.0.0.1,172.24.0.192/26,ppdm-core,keycloak,ciam-bora,iam-gateway,iam-token-handler,ese,ese.ppdm.local,reporting-engine,search-instance-1,search-instance-2,search-instance-3,search-instance-4,search-instance-5'
. . .
[2026-06-25 10:17:59.644] * Establish HTTP proxy tunnel to dp-aiassistant:8010
[2026-06-25 10:17:59.644] > CONNECT dp-aiassistant:8010 HTTP/1.1
[2026-06-25 10:17:59.644] > Host: dp-aiassistant:8010
[2026-06-25 10:17:59.644] > User-Agent: curl/8.14.1
[2026-06-25 10:17:59.646] > Proxy-Connection: Keep-Alive
[2026-06-25 10:17:59.646] >
[2026-06-25 10:17:59.726] < HTTP/1.1 503 Service Unavailable
[2026-06-25 10:17:59.726] < Connection: Keep-Alive
[2026-06-25 10:17:59.726] <
[2026-06-25 10:17:59.726] * CONNECT tunnel failed, response 503
[2026-06-25 10:17:59.726] * closing connection #0
[2026-06-25 10:17:59.744] ppdm-core:/home/admin # exit

来自裸机主机的验证测试遇到网关超时:

[2026-06-25 10:18:45.135] Bare_Metal_Host:/# curl -skv -X GET https://172.24.0.193:8010/aiassistant/v1/health
[2026-06-25 10:19:36.916] * Uses proxy env variable no_proxy == 'localhost, 127.0.0.1'
. . .
[2026-06-25 10:20:29.948] ^C< HTTP/1.1 504 Gateway Time-out
[2026-06-25 10:20:51.963] < Connection: Keep-Alive
[2026-06-25 10:20:51.963] <
[2026-06-25 10:20:51.963] * CONNECT tunnel failed, response 504
[2026-06-25 10:20:51.963] * closing connection #0

 

Årsag

由于存在 HTTP 代理,用于验证 dp-aiassistant 服务状态的运行状况检查 API 调用失败。  

Løsning

解决方法:

验证然后删除 HTTP 代理。

  1. 使用回声验证确切的 HTTP 和 HTTPS 代理语法。   
    1. 例如,测试小写字母和大写字母:
      echo $http_proxy
      echo $HTTP_PROXY
  2. 关闭 PPDM 核心
    ppdmadmin stop
  3. 删除步骤 #1 中标识的代理设置和任何已配置的 HTTP 代理
    unset PROXY_ENABLED
    unset HTTP_PROXY
    unset HTTPS_PROXY
  4. 启动 PPDM 核心
    ppdmadmin start
Artikelegenskaber
Artikelnummer: 000505943
Artikeltype: Solution
Senest ændret: 14 sep. 2026
Version:  1
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