Dell Security Management Server Virtual Running in Disconnected Mode Attempts to Pull Updates from the Cloud

Affected Products:

• Dell Security Management Server Virtual

Affected Versions:

• v9.11 to 10.2.8

Not Applicable

1. Log in with dellsupport to Dell Security Management Server Virtual.
   
   Note:

   • The default credentials for Dell Security Management Server Virtual are:
     • Username: dellsupport
     • Password: dellsupport
   • An administrator can change the default password within the product’s virtual appliance menu.
   • If logged in to the Administration Console, press ALT + Q to exit to the login screen.
2. Type sudo nano /etc/opt/dell/console/application.properties and then press Enter.
   
3. Scroll down to disconnected.mode= using the arrow keys.
   
4. At disconnected.mode=, delete True and type true.
   
5. Press Type CTRL + X to exit. On prompt to save, press Y to continue.
   
6. Press Enter to save the file without changing the name.
   
7. Type sudo nano /opt/dell/server/security-server/conf/application.properties and then press Enter.
   
8. Scroll down to disconnected.mode= using the arrow keys.
   
9. At disconnected.mode=, delete True and type true.
   
10. Press CTRL + X to exit. On prompt to save, press Y to continue.
    
11. Press Enter to save the file without changing the name.
    
12. Type exit and then press Enter.
    

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
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