Game Profiles Disappears in Alienware Command Center for Some Games

Affected Products:

• Alienware Command Center

Affected Platforms:

• Alienware x14 R2
• Alienware x16
• Alienware x16 R2
• Alienware m16
• Alienware m16 R2
• Alienware m18
• Alienware m18 R2
• Alienware x16
• Alienware x14 R1
• Alienware x15 R2
• Alienware x17 R2
• Alienware m15 R7
• Alienware m17 R5
• Alienware m17 Ryzen Edition R5
• Alienware m17 Ryzen Edition R4
• Alienware Aurora R12
• Alienware Aurora R13
• Alienware Aurora R15
• Alienware Aurora R16
• Dell G15 5520
• Dell G15 5521
• Dell G15 5525
• Dell G15 5530
• Dell G16 7620
• Dell G16 7630

Steps to reproduce:

1. Install and launch AWCC v6.X
2. Install the game
3. Open the game title page
4. Create an FX game profile and activate it
5. After a few days, the profile disappears

Expected outcome: AWCC game profile is available and does not disappear.

Actual outcome: The game profile in AWCC disappears after updating the game.

When a game profile is created, the profile ID is mapped to the Game ID. However, for some games the update process uninstalls and installs the game, resulting in deleting the Game ID (uninstall) and creating a new Game ID (install). This process breaks the old mapping between PresetColor and Game ID, causing the FX game profile to disappear after the game update.

The engineering department is working on a fix to be released in AWCC version 6.6 or later. The updated AWCC install file is posted to the computer's support page once it is made available.