RecoverPoint: Snap interface of CG_NAME, copy_name, RSetX for Site_name ERROR

Summary: Snap interface of [CG_NAME, copy_name, RSetX] for Site_name]: ERROR

Αυτό το άρθρο ισχύει για Αυτό το άρθρο δεν ισχύει για Αυτό το άρθρο δεν συνδέεται με κάποιο συγκεκριμένο προϊόν. Δεν προσδιορίζονται όλες οι εκδόσεις προϊόντων σε αυτό το άρθρο.

Symptoms

RecoverPointclassic with XIO
System Status report one or more errors for one or more CGs


Snap interface of [CG_NAME, copy_name, RSetX] for Site_name]: ERROR
Control log shows the following error.
 
2025/03/19 17:04:22.201 - #1 - 9853/8837 - WorkManager: GroupCopy(379087723 SiteUID(0x6dac2f958fab7bc4) 0): Action refreshMaskingGroups failed! value.arrayRvCode() = e_API_FAILURE value.errorStrings() = [Unable to make sense of XML-RPC response from server.  XML-RPC response too large.  Our limit is 4194304 characters.  We got 5131643 characters.  Use XMLRPC_TRACE_XML to see for yourself]
 

Cause

The system’s default response size limit is 4 MB (4,194,304 characters), but the server returned a response exceeding 5 MB (5,130,336 characters). As a result, the response could not be parsed, and the API call failed with e_API_FAILURE. And the operation being marked as busy with refreshMaskingGroups

Resolution


Workaround:
1. Log in to the RPA using boxmgmt
2. Enter the change appliance configuration menu: [2] Setup -> [8] Advanced options -> [3] Appliance config params -> [3] Change appliance config param value
3. Enter name: t_XMLRPCResponseSizeLimit
4. Enter value: 6291456 


Resolution:

Dell Technologies engineering is investigating this issue. A permanent fix is still in progress. Contact the Dell Technologies Customer Support Center or your service representative for assistance and reference this solution ID.

 

Additional Information


Videos


Επηρεαζόμενα προϊόντα

RecoverPoint, RecoverPoint CL, RecoverPoint EX
Ιδιότητες άρθρου
Article Number: 000309715
Article Type: Solution
Τελευταία τροποποίηση: 26 Μαΐ 2026
Version:  2
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