Keyboard Customization Missing in Dell Display and Peripheral Manager

A keyboard customization issue may occur on systems using Dell Display and Peripheral Manager (DDPM) for Windows version 2.2.1 with affected Dell keyboards.

During the first connection of a supported Dell keyboard, the programmable key actions may not appear when opening the device settings page in Dell Display and Peripheral Manager (DDPM).

When a supported keyboard is connected and recognized correctly, the device settings page displays the programmable keys and allows actions to be assigned.

When this issue occurs, if the keyboard is being connected for the first time, the programmable action keys may be missing from the device settings page. The keys cannot be configured when this happens.

This behavior affects only the initial connection scenario. The same behavior may recur after DDPM is uninstalled and reinstalled. It can also happen after the operating system is reinstalled and DDPM is installed again.

Affected Software:

• Dell Display and Peripheral Manager (version 2.2.1)

Affected Peripherals:

• Dell Pro 5 Keyboard KB526
• Dell Pro 7 Rechargeable Compact Keyboard KB746
• Dell Pro 7 Slim Keyboard KB726
• Dell Pro Compact Silent Keyboard and Mouse - KM555
• Dell Pro Keyboard KB500

Affected Operating Systems:

• Windows

A communication problem between the DDPM application and the keyboard hardware during the initial connection process causes this issue.

Updating Dell Display and Peripheral Manager to version 2.2.2.8 or later on the computer resolves the issue. To download and install the Dell Display and Peripheral Manager update, refer to Dell Display and Peripheral Manager for Windows.