Secure Connect Gateway: Connectrix Cisco MDS Switch is unreachable

Summary: This article explains how to solve and error when trying to connect to the switch remotely by Secure Connect Gateway (SCG): Error: Failed to initiate Remote support due to connectivity issues from the gateway. ...

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Instructions


When trying to connect to the Switch remotely by Secure Connect Gateway (SCG), this error can appear:Error message on SCG 
Error: Failed to initiate Remote support due to connectivity issues from the gateway.


Resolution:
Perform the below steps:
  1. Log in to SCG (Secure Connect Gateway) User Interface Page with admin credentials.
  2. On the upper right tab, choose connectivity test.
  3. Then click test the connection.
  4. If all are green, reboot SCG Virtual Machine (this resolves the issue).
  5. If the same issue persists and all tests are green tick, contact Dell support.


Issue resolved message
 
 

Affected Products

Secure Connect Gateway

Products

Secure Connect Gateway, EMC Secure Remote Services
Article Properties
Article Number: 000212403
Article Type: How To
Last Modified: 21 Nov 2025
Version:  4
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