NetWorker VMware Protection vProxy: Oprettelsesopgaven for VM-snapshot fuldføres ikke: Der opstod en fejl under fjernelsen af et snapshot: Ugyldig fejlkode for ændring af tracker

Summary: Dell NetWorker vProxy-sikkerhedskopiering til en VM mislykkes på grund af mislykket VMware-snapshot. ERROR: Oprettelse af snapshot mislykkedes: Der opstod en fejl under fjernelsen af et snapshot: Ugyldig fejlkode for ændring af tracker ...

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Symptoms

VM-sikkerhedskopieringer udført via NetWorker VMware Protection (NVP) vProxy-enheden mislykkes

. vProxy-logfilrapporterne: 
/opt/emc/vproxy/runtime/logs/vbackupd/vbackupd-snapmgr.log

2023-02-28T01:24:10Z INFO: Connected to session on vCenter 'vcenter.local' Version '7.0.3 build-20845200, API:7.0.3.0', Uuid:#.
2023-02-28T01:24:10Z INFO: Creating snapshot type 'COPY' with timeout of 30 minutes ...
2023-02-28T01:24:10Z NOTICE: Snapshot free space threshold validation not requested.
2023-02-28T01:24:10Z INFO: Found virtual machine 'VMname' with MORef 'vm-#'.
2023-02-28T01:24:10Z INFO: Host 'esxihost.local' is running 7.0.3.
2023-02-28T01:24:10Z INFO: host version 7.0.3:true
2023-02-28T01:24:11Z ERROR: Snapshot creation task failed: An error occurred while taking a snapshot: Invalid change tracker error code.
2023-02-28T01:24:11Z ERROR: Unable to create quiesced snapshot: An error occurred while taking a snapshot: Invalid change tracker error code.
2023-02-28T01:24:11Z NOTICE: Snapshot free space threshold validation not requested.
2023-02-28T01:24:11Z WARN: Retrying as a non-quiesced snapshot: Unable to create quiesced snapshot: An error occurred while taking a snapshot: Invalid change tracker error code.
2023-02-28T01:24:11Z INFO: Task to create snapshot completed, errors = true.
2023-02-28T01:24:11Z ERROR: Unable to create non-quiesced snapshot after a retry attempt: An error occurred while taking a snapshot: Invalid change tracker error code.
2023-02-28T01:24:11Z INFO: Disconnected from session on vCenter 'vCenter.local'.

Cause

Et manuelt forsøg på at tage et snapshot af VM mislykkes i vCenter.

Resolution

Løsning:

  1. vMotion vm til en anden ESXi-vært.
  2. Kør det manuelle snapshot igen.
  3. Når et manuelt snapshot lykkes, fortsætter VM-sikkerhedskopieringen på vProxy
Kontakt VMware Support, hvis et manuelt snapshot mislykkes, eller hvis snapshotfejlene er vedvarende.

Oversigt over snapshots af virtuel maskine i vSphere (1015180): https://kb.vmware.com/s/article/1015180  image.png

Affected Products

NetWorker

Products

NetWorker Family, NetWorker Series
Article Properties
Article Number: 000210940
Article Type: Solution
Last Modified: 03 Nov 2023
Version:  5
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