NetWorker VMware Protection vProxy: A tarefa de criação de snapshots da VM não é concluída: Ocorreu um erro durante a captura de um snapshot: Código de erro inválido do rastreador de alterações

Summary: O backup do Dell NetWorker vProxy para uma VM falha devido à falha do snapshot do VMware. ERROR: Falha na tarefa de criação de snapshot: Ocorreu um erro durante a captura de um snapshot: Código de erro inválido do rastreador de alterações ...

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Symptoms

Os backups de VM realizados por meio do appliance vProxy

do NetWorker VMware Protection (NVP) falham Os relatórios de registros do vProxy: 
/opt/emc/vproxy/runtime/logs/vbackupd/vbackupd-snapmgr.log

2023-02-28T01:24:10Z INFO: Connected to session on vCenter 'vcenter.local' Version '7.0.3 build-20845200, API:7.0.3.0', Uuid:#.
2023-02-28T01:24:10Z INFO: Creating snapshot type 'COPY' with timeout of 30 minutes ...
2023-02-28T01:24:10Z NOTICE: Snapshot free space threshold validation not requested.
2023-02-28T01:24:10Z INFO: Found virtual machine 'VMname' with MORef 'vm-#'.
2023-02-28T01:24:10Z INFO: Host 'esxihost.local' is running 7.0.3.
2023-02-28T01:24:10Z INFO: host version 7.0.3:true
2023-02-28T01:24:11Z ERROR: Snapshot creation task failed: An error occurred while taking a snapshot: Invalid change tracker error code.
2023-02-28T01:24:11Z ERROR: Unable to create quiesced snapshot: An error occurred while taking a snapshot: Invalid change tracker error code.
2023-02-28T01:24:11Z NOTICE: Snapshot free space threshold validation not requested.
2023-02-28T01:24:11Z WARN: Retrying as a non-quiesced snapshot: Unable to create quiesced snapshot: An error occurred while taking a snapshot: Invalid change tracker error code.
2023-02-28T01:24:11Z INFO: Task to create snapshot completed, errors = true.
2023-02-28T01:24:11Z ERROR: Unable to create non-quiesced snapshot after a retry attempt: An error occurred while taking a snapshot: Invalid change tracker error code.
2023-02-28T01:24:11Z INFO: Disconnected from session on vCenter 'vCenter.local'.

Cause

Uma tentativa manual de criar um snapshot da VM está falhando no vCenter.

Resolution

Solução temporária:

  1. Fazer vMotion da VM para outro host do ESXi.
  2. Execute o snapshot manual novamente.
  3. Depois que um snapshot manual é bem-sucedido, o backup da VM no vProxy progride
Entre em contato com o suporte da VMware se um snapshot manual falhar ou se as falhas de snapshot forem persistentes.

Visão geral dos snapshots de máquinas virtuais no vSphere (1015180): https://kb.vmware.com/s/article/1015180  image.png

Affected Products

NetWorker

Products

NetWorker Family, NetWorker Series
Article Properties
Article Number: 000210940
Article Type: Solution
Last Modified: 03 Nov 2023
Version:  5
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