Avamar: Il ripristino ha esito negativo dopo l'aggiornamento del database con: Impossibile caricare il modulo libsybase_avamar.so

Summary: Dopo l'aggiornamento del database Sybase ASE dalla versione 15.7 alla 16, il file .so sembra essere scomparso o non è stato spostato correttamente.

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Symptoms

I ripristini del cliente hanno esito negativo con: 
2023-11-13 14:01:40 avsybase Error <16177>: 	Backup Server: 4.124.2.1: Archive API error for device='sybase_avamar::'sybcrt'.ASEPROD.cob_accionistas.0.4.39097::000': Vendor application name=<UNINIT>, Library version=0, API routine=<UNINIT>, Message=Unable to open API library for device 'sybase_avamar::'sybcrt'.ASEPROD.cob_accionistas.0.4.39097'. Library path is '/ase15/ASE-16_0/lib/libsybase_avamar.so'. dlopen() returned: Code=2, Message=	0509-022 Cannot load module /ase15/ASE-16_0/lib/libsybase_avamar.so.
	0509-026 System error: A file or directory in the path name does not exist.

Cause

File ibsybase_avamar.so. mancante. 
[SYBCRT/ase15/ASE-16_0/lib#] pwd
/ase15/ASE-16_0/lib

 ls -ltra
total 48976
-rwxr-xr-x    1 sybase   sybase       151700 Feb 14 2023  libcompress.so
-rwxr-xr-x    1 sybase   sybase        83475 Feb 14 2023  libsyb_tsm.so
-rw-r--r--    1 sybase   sybase      1790452 Feb 14 2023  log4j-core-2.17.1.jar
-rw-r--r--    1 sybase   sybase       301873 Feb 14 2023  log4j-api-2.17.1.jar
-rw-r--r--    1 sybase   sybase        82614 Feb 14 2023  jrtms.jar
-rw-r--r--    1 sybase   sybase        26235 Feb 14 2023  jms.jar
-rw-r--r--    1 sybase   sybase        26583 Feb 14 2023  javax.jms.jar
-rw-r--r--    1 sybase   sybase        61113 Feb 14 2023  qptune.jar
-rw-r--r--    1 sybase   sybase       482552 Feb 14 2023  uaf-client.jar
-rw-r--r--    1 sybase   sybase       178799 Feb 14 2023  sybrestore.jar
-rw-r--r--    1 sybase   sybase       235883 Feb 14 2023  sdcadmin-15.0.1.jar
-rw-r--r--    1 sybase   sybase      1650420 Feb 14 2023  aseaccess_core.jar
-rw-r--r--    1 sybase   sybase       278409 Feb 14 2023  aseaccess_client.jar
-rw-r--r--    1 sybase   sybase       710680 Feb 14 2023  sybmigrate.jar
-rw-r--r--    1 sybase   sybase      1467856 Feb 14 2023  powerj.zip
-rwxr-xr-x    1 sybase   sybase      5208803 Feb 14 2023  libsybciase.so
-rw-r--r--    1 sybase   sybase         1215 Feb 14 2023  rtms.properties
-rw-r--r--    1 sybase   sybase       119091 Feb 14 2023  setuphadr.jar
-rwxr-xr-x    1 sybase   sybase       128769 Feb 14 2023  libsybibmmq.so
-rwxr-xr-x    1 sybase   sybase       113309 Feb 14 2023  libshmemrtds.so
-rwxr-xr-x    1 sybase   sybase        11049 Feb 14 2023  examples.so
-rwxr-xr-x    1 sybase   sybase        31074 Feb 14 2023  sybsyesp.so
-rw-r--r--    1 sybase   sybase        16535 Feb 14 2023  sqldbgr.jar
-rwxr-xr-x    1 sybase   sybase        35187 Feb 14 2023  xpsmsgs.so
-rwxr-xr-x    1 sybase   sybase     11821635 Feb 14 2023  libbtsymbols.so
drwxrwxr-x    2 sybase   sybase          256 Nov 07 10:13 pca
drwxrwxr-x    3 sybase   sybase         4096 Nov 07 10:13 .
drwxrwxr-x   19 sybase   sybase         4096 Nov 09 12:01 ..



Resolution

Come indicato nella Guida utente di Dell Avamar per Sybase ASE 19.4 4

. Creare un link simbolico denominato libsybase_avamar.so nella directory della libreria Sybase ASE, $SYBASE/$SYBASE_ASE/lib, che faccia riferimento al plug-in Avamar corretto per il file della libreria Sybase nella directory Avamar_installation_dir/
lib:
  • Per Sybase ASE 15.0.x, punta al file di libreria a 32 bit libsybase_avamar32.so
  • Per Sybase ASE 15.5 o versione successiva, punta al file di libreria a 64 bit libsybase_avamar.so

Creato il link simbolico: ln -s /usr/local/avamar/lib/libsybase_avamar64.so libsybase_avamar.so

Ecco come dovrebbe apparire: 
[SYBCRT/ase15/ASE-16_0/lib#] ls -ltra
total 48976
-rwxr-xr-x    1 sybase   sybase       151700 Feb 14 2023  libcompress.so
-rwxr-xr-x    1 sybase   sybase        83475 Feb 14 2023  libsyb_tsm.so
-rw-r--r--    1 sybase   sybase      1790452 Feb 14 2023  log4j-core-2.17.1.jar
-rw-r--r--    1 sybase   sybase       301873 Feb 14 2023  log4j-api-2.17.1.jar
-rw-r--r--    1 sybase   sybase        82614 Feb 14 2023  jrtms.jar
-rw-r--r--    1 sybase   sybase        26235 Feb 14 2023  jms.jar
-rw-r--r--    1 sybase   sybase        26583 Feb 14 2023  javax.jms.jar
-rw-r--r--    1 sybase   sybase        61113 Feb 14 2023  qptune.jar
-rw-r--r--    1 sybase   sybase       482552 Feb 14 2023  uaf-client.jar
-rw-r--r--    1 sybase   sybase       178799 Feb 14 2023  sybrestore.jar
-rw-r--r--    1 sybase   sybase       235883 Feb 14 2023  sdcadmin-15.0.1.jar
-rw-r--r--    1 sybase   sybase      1650420 Feb 14 2023  aseaccess_core.jar
-rw-r--r--    1 sybase   sybase       278409 Feb 14 2023  aseaccess_client.jar
-rw-r--r--    1 sybase   sybase       710680 Feb 14 2023  sybmigrate.jar
-rw-r--r--    1 sybase   sybase      1467856 Feb 14 2023  powerj.zip
-rwxr-xr-x    1 sybase   sybase      5208803 Feb 14 2023  libsybciase.so
-rw-r--r--    1 sybase   sybase         1215 Feb 14 2023  rtms.properties
-rw-r--r--    1 sybase   sybase       119091 Feb 14 2023  setuphadr.jar
-rwxr-xr-x    1 sybase   sybase       128769 Feb 14 2023  libsybibmmq.so
-rwxr-xr-x    1 sybase   sybase       113309 Feb 14 2023  libshmemrtds.so
-rwxr-xr-x    1 sybase   sybase        11049 Feb 14 2023  examples.so
-rwxr-xr-x    1 sybase   sybase        31074 Feb 14 2023  sybsyesp.so
-rw-r--r--    1 sybase   sybase        16535 Feb 14 2023  sqldbgr.jar
-rwxr-xr-x    1 sybase   sybase        35187 Feb 14 2023  xpsmsgs.so
-rwxr-xr-x    1 sybase   sybase     11821635 Feb 14 2023  libbtsymbols.so
drwxrwxr-x    2 sybase   sybase          256 Nov 07 10:13 pca
drwxrwxr-x   19 sybase   sybase         4096 Nov 09 12:01 ..
lrwxrwxrwx    1 root     system           41 Nov 13 14:04 libsybase_avamar.so -> /usr/local/avamar/lib/libsybase_avamar64.so
drwxrwxr-x    3 sybase   sybase         4096 Nov 13 14:04 .
Dopo aver ricreato il file .so, i ripristini hanno esito positivo.

Affected Products

Avamar
Article Properties
Article Number: 000219505
Article Type: Solution
Last Modified: 16 Feb 2024
Version:  2
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