Recover from NetWorker Management Console Fails with Connection Error when Browsing from the Current Date

Summary: Recover initiated from the NetWorker Management Console (NMC) UI fails with "connection" error when browsing backups from the current date.

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Symptoms

Recover initiated from the NetWorker Management Console (NMC) UI fails with "connection" error when browsing backups from the current date. 
A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host failed to respond.
 
Screenshot of error message received by NMC
 

Cause

Connection failure occurs when the NMC times out while waiting for the NetWorker server's response.

Resolution

  1. Set the GST_RA_TIMEOUT environment variable as a System variable on the NMC server. The variable value can be less than or greater than in the example shown below. The timeout value is expressed in seconds.
Screenshot of settomg the GST_RA_TIMEOUT environment variable
  1. Restart the GST service for the changes to take effect.
Article Properties
Article Number: 000220597
Article Type: Solution
Last Modified: 20 Dec 2023
Version:  1
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