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Dell EMC SupportAssist Enterprise 2.x

Summary: Dell EMC SupportAssist Enterprise 2.x device management, case creation, alert management, has been discontinued and is no longer available for download. It is recommended to use the replacement product Secure Connect Gateway. ...

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Article Content


Symptoms

Dell EMC SupportAssist Enterprise 2.x Deprecation Message

After July 2022, SupportAssist Enterprise 2.x capabilities such as device management, case creation, and alert monitoring will be discontinued. To continue to manage and monitor your devices, you must upgrade to Secure Connect Gateway.

What is Secure Connect Gateway?
Secure Connect Gateway is an enterprise monitoring technology that is delivered as an appliance and a stand-alone application. It monitors your devices and proactively detects issues that may occur. Depending on your service contract, it also automates support request creation for issues that are detected on the monitored devices. Supported products include Dell servers, data storage, chassis, networking, data protection devices, virtual machines, and converged or hyperconverged appliances. 

When you upgrade, information about your devices, collections, settings, parts dispatch information, preferences, support cases, and other configurations are securely migrated to secure connect gateway. However, you must manually add the devices that are inventoried through a Microsoft System Center Operations Manager adapter. For more information about upgrading to secure connect gateway, see Upgrading SupportAssist Enterprise 1.x or 2.x to Secure Connect Gateway-Application Edition.

Download

SupportAssist Enterprise 2.x is no longer available for download.

Manuals

See SupportAssist Enterprise 2.x version documentation for the latest documentation including the User's Guide, Support Matrix and Release Notes.

Community

Get more assistance, and discuss more about SupportAssist Enterprise 2.x on the community forums.

Additional Information

What are the different versions of SupportAssist Enterprise?
Name Purpose Benefit
Dell EMC OpenManage Enterprise SupportAssist plug-in

The SupportAssist plugin is designed to deliver an automated, proactive support experience for the data center, providing a single pane of glass for Complete Lifecycle Management.

For customers with OpenManage Enterprise, this enables an embedded SupportAssist experience and is ideal for monitoring up to 8000 devices including servers, chassis under one console.

  • Enhanced support experience
  • Support across your data center
  • Manage all your PowerEdge devices in one place
SupportAssist Enterprise 4.x - Virtual Edition No longer available, please update to Secure Connect Gateway. No longer available, please update to Secure Connect Gateway.
SupportAssist Enterprise 2.x No longer available, please update to Secure Connect Gateway. No longer available, please update to Secure Connect Gateway.
SupportAssist Integration in iDRAC SupportAssist Integration in iDRAC allows you to create SupportAssist collections and utilize other SupportAssist features to monitor your system and datacenter. iDRAC provides an application interfaces for gathering platform information that enables support services to resolve platform and system problems.

Cause

Dell

Resolution

Dell Technologies

Article Properties


Affected Product

SupportAssist Enterprise Application

Last Published Date

29 Sept 2023

Version

12

Article Type

Solution