Data Domain: DD9410|DD9910 BIOS Password Prompt After Controller Upgrade

Summary: After upgrading to a DD9410 or DD9910 controller, the DD system prompts to set a BIOS password. This is due to a registry key being incorrectly set during the upgrade process.

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Symptoms

BIOS PW Headswap.jpg

  • After the headswap command and system reboot, the system prompts for a BIOS password.
  • A new BIOS password is created, but the system does not accept or recognize it after the reboot.
  • Updating the password again with a more complex (or any) password results in the same error.
    • The system displays a prompt to set the BIOS password and reboot.
  • Affected Systems:
    • Controller upgrades to DD9910 or DD9410
    • DDOS versions <=8.1.x.x

Cause

The root cause of the issue is related to the controller upgrade process of DD9410 or DD9910, which results in a registry value being set incorrectly.

Resolution

Workaround:

  • Contact Dell Technical Support to set the appropriate registry key
    • Reference this KB article (#234245) when raising the case.
    • Remote access (for example ScreenShare) to the system is required

Fix:

  • Fixed in DDOS >=8.2.0.0

 

Affected Products

DD9410 Appliance, DD9910 Appliance

Products

Data Domain, Data Domain Deduplication Storage Systems, DD OS 8.1
Article Properties
Article Number: 000234245
Article Type: Solution
Last Modified: 01 Nov 2024
Version:  1
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