How to Grant Full Disk Access for Dell Endpoint Security Suite Enterprise or Dell Threat Defense
Summary: Full Disk Access for macOS can be enabled for Dell Endpoint Security Suite Enterprise and Dell Threat Defense by following these instructions.
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This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
Note:
- As of May 2022, Dell Endpoint Security Suite Enterprise has reached End of Maintenance. This product and its articles are no longer updated by Dell.
- As of May 2022, Dell Threat Defense has reached End of Maintenance. This product and its articles are no longer updated by Dell.
- For more information, reference Product Life Cycle (End of Support / End of Life) Policy for Dell Data Security. If you have any questions on alternative articles, either reach out to your sales team or contact endpointsecurity@dell.com.
- Reference Endpoint Security for additional information about current products.
Full Disk Access is required to protect all data on macOS Mojave (10.14.5) and later. This article describes how to enable Full Disk Access for Dell Endpoint Security Suite Enterprise or Dell Threat Defense.
Affected Products:
Dell Endpoint Security Suite Enterprise
Dell Threat Defense
Affected Operating Systems:
macOS Mojave (10.14.5) and Later
Cause
Not applicable.
Resolution
On September 24, 2018, Apple released macOS Mojave (10.14). This operating system update includes a new security feature called Full Disk Access. Full Disk Access blocks third-party applications from accessing certain file paths. This may prevent Dell Endpoint Security Suite Enterprise or Dell Threat Defense from fully protecting a device.
Full Disk Access can be granted Manually or through mobile device management (MDM) software.
Click the appropriate tab for more information.
To grant Full Disk Access:
- On the desktop menu bar, click the Apple icon and then select System Preferences.
- In the System Preferences menu, double-click Security & Privacy.
- On the Privacy tab, select Full Disk Access.
- If needed, click the padlock icon and provide credentials for a local administrator account (not an Apple ID) to allow changes.
- Click the + button to the right of the highlighted Full Disk Access.
- Go to
/Library/Application Support/Cylance/Desktop/, select CylanceSvc, and then click Open.
Note: The Version may differ in your environment.
- Quit Security & Privacy.
Note: Dell and VMware do not endorse nor support any third-party MDM software. ProSupport may assist you with verifying required fields, but are unable to build, deploy, or troubleshoot payloads.
Granting an application Full Disk Access is accomplished on MDM software using a Privacy Preferences payload.
The fields to grant Full Disk Access are:
- Identifier: com.cylance.Agent
- Identifier type: Bundle ID
- Code requirement: identifier "com.cylance.Agent" and anchor apple generic and certificate 1[field.1.2.840.113635.100.6.2.6] /* exists */ and certificate leaf[field.1.2.840.113635.100.6.1.13] /* exists */ and certificate leaf[subject.OU] = "6ENJ69K633"
- App or Service: SystemPolicyAllFiles
- Access: Allow
Note: The Validate the Static Code Requirement checkbox should be cleared.
To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.
Affected Products
Dell Threat Defense, Dell Endpoint Security Suite EnterpriseArticle Properties
Article Number: 000125517
Article Type: Solution
Last Modified: 01 Jul 2024
Version: 9
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