What Comes in the Dell Mail In Service Box - North America only

Summary: This article explains what you receive when you are shipped a Dell Mail In Service box (United States only). Before shipping to the Dell Main In Repair Service, review the details of the paperwork required. ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Instructions

What comes in the Portable Computer Mail In Service box?

The following items are in the mail in service box:

  1. Repair Form
  2. Return Waybill
  3. System Packaging

Repair Form

Boxes provided by Dell for shipment of computers to Dell no longer include a preprinted customer form.

If your computer is being sent to Dell for any POWER ISSUE, we recommended that both the battery and AC power adapter be included. Both are important for power issue troubleshooting. Be certain to keep the serial numbers of both the battery and the AC Adapter. Note the numbers on the information sheet if they are included when the computer is sent to us.

If your computer has a removable hard disk drive (HDD) or solid state drive (SSD) and your computers issue has something to do with the drive's function or data access, and booting to Windows is required to troubleshoot the issue, then the removable drive should be included or else the repair depot may be unable to complete the necessary repairs.

Note: It is recommended that you backup your data on the drive before sending it to Dell. All data on the drive may be lost if Windows is reinstalled on the drive.
Note: If you would like a form to include the Pre-Repair letter can be downloaded and print. Failure to fill out the form in its entirety or provide sufficient information may result in delays in the repair process. The current letter in its form is locked until Dell moves to an online intake method.

The repair form has blanks for the computer users Name, Phone Number, Email Address, and Service Tag.

The back of the repair form shows you how to properly pack the unit. The carrier to use is reflected on your return waybill.

Return Waybill

A waybill to ship the computer to Dell is provided.

Note: Carrier transit times may vary depending on the warranty service that is purchased with the computer. Dell Technologies provides turnaround times during the dispatching process.

System Packaging

Follow the example of the packing instructions above to ensure that your computer is not damaged in shipping.

Affected Products

Chromebook, G Series, Alienware, Inspiron, Latitude, Vostro, XPS, Legacy Laptop Models, Mobile Workstations
Article Properties
Article Number: 000134639
Article Type: How To
Last Modified: 03 Nov 2025
Version:  15
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.