PowerProtect DP Appliance | IDPA: After 2.7.6 upgrade, Avamar UI inaccessible as the ACM is creating several Apache connections

Summary: After 2.7.6 upgrade, Avamar UI becomes inaccessible as the ACM is creating several Apache connections due to not receiving the expected response.

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Symptoms

Sample of a flooded Avamar Apache: 

Log in to the Avamar using PUTTY/SSH as admin and "su -" to root user, and run the following command:

service apache2 status

Here we can see >60 processes attempting to connect to the Apache service. Each "|- ####" is another PID.

root@avmr-4400:~/#: service apache2 status
* apache2.service - The Apache Webserver
   Loaded: loaded (/usr/lib/systemd/system/apache2.service; enabled; vendor preset: disabled)
   Active: active (running) since Mon 2024-07-01 17:00:55 IST; 2 weeks 6 days ago
  Process: 32179 ExecReload=/usr/sbin/start_apache2 -DSYSTEMD -DFOREGROUND -k graceful (code=exited, status=0/SUCCESS)
 Main PID: 2364 (httpd-prefork)
   Status: "Configuration loaded."
    Tasks: 151
   CGroup: /system.slice/apache2.service
           |-  557 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |-  597 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |-  598 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |-  838 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |-  855 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |-  856 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |- 1738 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |- 2287 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |- 2289 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |- 2364 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |- 2617 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |- 2635 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |- 2636 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |- 3102 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |- 3140 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |- 3141 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |- 3190 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |- 3227 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |- 3228 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |- 4359 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |- 4360 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |- 4361 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |- 4869 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |- 4870 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |- 4871 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |- 4986 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |- 4993 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |- 5004 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |- 5868 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |- 5986 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |- 7312 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |- 7313 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |- 7314 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |- 7829 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |- 7867 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |- 7868 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |- 8067 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |- 8105 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |- 8106 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |- 8493 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |- 9643 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |- 9651 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |- 9652 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |- 9689 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |- 9707 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |-10262 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |-10336 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |-10349 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |-10376 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |-10377 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |-10386 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |-10387 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |-10524 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |-11524 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |-11565 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |-11566 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |-11611 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |-11612 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |-11613 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |-11788 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |-11826 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |-11827 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
Jul 07 00:00:06 idpa-vl-srv-01 systemd[1]: Reloading The Apache Webserver.
Jul 07 00:00:07 idpa-vl-srv-01 systemd[1]: Reloaded The Apache Webserver.
Jul 10 00:00:05 idpa-vl-srv-01 systemd[1]: Reloading The Apache Webserver.
Jul 10 00:00:06 idpa-vl-srv-01 systemd[1]: Reloaded The Apache Webserver.
Jul 19 14:45:01 idpa-vl-srv-01 systemd[1]: Reloading The Apache Webserver.
Jul 19 14:45:02 idpa-vl-srv-01 systemd[1]: Reloaded The Apache Webserver.
Jul 25 00:00:05 idpa-vl-srv-01 systemd[1]: Reloading The Apache Webserver.
Jul 25 00:00:06 idpa-vl-srv-01 systemd[1]: Reloaded The Apache Webserver.
Jul 29 14:45:01 idpa-vl-srv-01 systemd[1]: Reloading The Apache Webserver.
Jul 29 14:45:02 idpa-vl-srv-01 systemd[1]: Reloaded The Apache Webserver.

In expected Avamar output, it shows multiple connections, but nowhere near as many:
(as root): 
root@avmr-4400:~/#: service apache2 status
* apache2.service - The Apache Webserver
   Loaded: loaded (/usr/lib/systemd/system/apache2.service; enabled; vendor preset: disabled)
   Active: active (running) since Mon 2024-09-02 04:28:03 EDT; 1 weeks 2 days ago
 Main PID: 2178 (httpd-prefork)
   Status: "Processing requests..."
    Tasks: 11
   CGroup: /system.slice/apache2.service
           |- 2178 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |- 2229 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |- 3662 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |- 6850 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |- 6995 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |- 7846 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |-10043 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |-10580 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |-12933 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           |-28405 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start
           `-32401 /usr/sbin/httpd-prefork -DSYSCONFIG -DSSL -C PidFile /var/run/httpd.pid -C Include /etc/apache2/sysconfig.d//loadmodule.conf -C Include /etc/apache2/sysconfig.d//global.conf -f /etc/apache2/httpd.conf -c Include /etc/apache2/sysconfig.d//include.conf -DSYSTEMD -DFOREGROUND -k start

Sep 02 04:27:56 avmr-4400-crk systemd[1]: Starting The Apache Webserver...
Sep 02 04:28:03 avmr-4400-crk systemd[1]: Started The Apache Webserver.

Cause

ACM is retrying connections to the Avamar rest api (port 443) which goes through Apache first. After the first instance of not getting a response, ACM keeps opening new connections infinitely.

Resolution

To fix the Apache Webserver issue, install Avamar 19.9 HotFix 338827. 

1- Download Avamar 19.9 Cumulative Hotfix from Download Dell Support portal  

2- Follow steps in KB 000069982 to install Avamar.avp hotfix using Avamar Installer How to install an Avamar.avp hotfix using Avamar Installer (AVI)

Additional Information

It has been detected that this issue causes the upgrade precheck tool (RUCK) to identify these false positives:

 

Protection Software	vc_added_into_av	FAILED	Internal vCenter has not been added into AV.	Log in to Avamar UI and add internal vCenter into Avamar.
Protection Software	license_protection_software	FAILED	License is invalid for: Protection Software	NA


According to documentation, the ACM fires RESTAPI calls to Avamar for health checks and for auth token generation it uses the MCUser, and since the ACM fires the rest api calls over (port 443) and this connection is down due to this Apache issue the ACM is unable to perform these checks and flags them as failed.

After applying the suggested hotfix, please re-run the RUCK. These failed checks should no longer appear. 

Affected Products

PowerProtect Data Protection Appliance

Products

PowerProtect Data Protection Software
Article Properties
Article Number: 000228477
Article Type: Solution
Last Modified: 26 May 2025
Version:  2
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