Avamar: Windows VSS Exception Error

Summary: Microsoft has a defect on Windows OS 2016 regarding Volume Shadow Copy Service (VSS) completing with Exceptions.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

VSS Backup Failed
Windows Server 2016 Standard Server Edition  

Symptom:

avtar Error <7553>: Specified source path "c:\windows\system32\spp\tokens\skus\serverweb\serverweb-oem-dm-1-ul-phn-rtm.xrm-ms" does not exist; ignored
avtar Error <7553>: Specified source path "c:\windows\servicing\version\10.0.14393.350\x86_installed" does not exist; ignored
avtar Error <7553>: Specified source path "c:\windows\servicing\version\10.0.14393.1883\amd64_installed" does not exist; ignored

 

Cause

Microsoft defect with Windows 2016

Resolution

This is a known issue with Windows 2016 as documented in the Microsoft article below. The following Microsoft article addresses the issue and provides a resolution:

Third-party backup warnings after you install a servicing update in Windows Server 2016 (External Link)
 

To fix the issue, create new placeholder files with the same name for the files that are reported as not found.

C:\Windows\servicing\Version\10.0.14393.0\amd64_installed
C:\Windows\servicing\Version\10.0.14393.0\x86_installed


 

Affected Products

Avamar Client for Windows

Products

Avamar
Article Properties
Article Number: 000057085
Article Type: Solution
Last Modified: 19 May 2025
Version:  4
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