How To Access Microsoft Windows Installer in Safe Mode

Summary: Microsoft Windows Installer does not run while in Safe Mode, this means that programs cannot be installed or uninstalled in safe mode without giving a specific command using msiexec using command prompt. ...

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Instructions

Affected Products:

  • Dell Encryption
  • Dell Data Protection | Encryption

Real mode install or uninstall is unavailable.

Warning: The next step is a Windows Registry edit:

To make Windows Installer work while in safe mode, you must create a registry entry for every type of safe mode you are logged in to.

This starts the Windows Installer Service:

  1. Safe Mode
    1. Type this in a command prompt:
    2. REG
    3. ADD "HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MSIServer" /VE /T REG_SZ /F /D "Service"
    4. net start msiserver
  2. Safe Mode with Network
    1. Type this in a command prompt:
    2. REG
    3. ADD "HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\MSIServer" /VE /T REG_SZ /F /D "Service"
    4. net start msiserver

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Dell Encryption
Article Properties
Article Number: 000129428
Article Type: How To
Last Modified: 04 Nov 2024
Version:  8
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