Upgrades to Dell SupportAssist for Business PCs May Require Cleanup Post Update

Summary: This article details methods to re-register SupportAssist for Business PCs if data fails to sync to TechDirect post update.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Affected Products:

  • Dell SupportAssist for Business PCs
  • Dell Insights

Affected Versions:

  • 2.3.0.125 and earlier

Cause

Data may not properly flow into the TechDirect console, when upgrading Dell SupportAssist for Business PCs to v2.3.0.125 or later. As a workaround, re-registration of the endpoint is required.

  • Upgrading from versions before v2.3.0.125 to any new build and migrating the device to a different account, additional steps of an uninstall and registry cleanup script are required.
  • Once a device is on v2.3.0.125 or higher, upgrading with the same account or when moving accounts are supported without uninstall and registry script:
    • The process is outlined below
  • Upgrading from v2.3.0.125 to any new build is supported within the same account and does not require any additional actions.
Note: Upgrading from versions before 2.3.0.125 to any newer build, if the same user account is being used, no action is required.

Resolution

The latest SupportAssist for Business PCs package through TechDirect contains the script SupportAssistUninstall_Cleanup.ps1. Use this script to ensure that endpoints in this state can properly upload inventory and device information to the TechDirect back-end.

For any questions or concerns about accessing or running this script, reach out to Dell ProSupport for Software.

Affected Products

SupportAssist
Article Properties
Article Number: 000183413
Article Type: Solution
Last Modified: 15 Apr 2024
Version:  11
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