OpenManage Enterprise: Offline Updates

Summary: Systems Management training video that covers how to troubleshoot offline updatingiIssues in OpenManage Enterprise.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

How to update troubleshooting OpenManage Enterprise offline.

Duration: 00:06:34 (hh:mm:ss)
When available, closed caption (subtitles) language settings can be chosen using the CC icon on this video player.


Reference whitepaper:

Upgrade the Dell OpenManage Enterprise version


Offline Update basics:

  • Points to localized share
  • Must copy entire directory structure from OpenManage Enterprise downloads
  • Supports CIF, NFS, and HTTP shares
  • Great for dark sites or locked down scenarios
  • Also necessary in certain workaround scenarios
NOTE: OpenManage Enterprise 3.0 does not work with offline NFS Shares or HTTP shares if proxy is enabled.
 

Offline Console upgrade:

Requirements:

  • CIF, NFS, or HTTP share

  1. Go to OpenManage Enterprise downloads and download all files, then copy the LexingtonUpdates.xml and LexingtonUpdates.xml.asc to the root of the share.
  2. Make a new folder for the version you want to upgrade, like 3.4.0, at the root of the share.
  3. Copy the content of the online version of the folder to the share folder.


Offline Upgrade steps:

  1. Located in Application Settings > Console and Extensions (called Console Upgrades in earlier release)
  2. Select Update settings
  3. Select Network Share and put in the NFS or HTTP share
  4. Use the Test option to verify basic Share connection
  5. Press Refresh in the center to look for an update
  6. If a new update is detected, it shows up in the next section and gives the option to Download and Install
NOTE: On newer versions, the Download and Install jobs are broken up into separate jobs for better troubleshooting.
 
  1. The download job is called Default_OpenManage_Enterprise_Bundle_Download_Task
  2. This job downloads the tar.gz appliance bits and copies it to /var/opt/dell/omc/archives/
  3. Update Job is called Console Update Execution
  4. This performs appliance_update.py and logs you out.
NOTE: This can take 20 minutes to 2 hours.
 
  1. There is a job called Post Upgrade Task that must also run after it completes


Console Upgrade Troubleshooting scenarios:

NOTE: In most instances, Console Upgrades are proxy or network related, or configuration of the share in Offline upgrades.
 

No Console Upgrades presented for updates.

  1. Verify Test connection to the share.
  2. Verify that the folder structure matches the online structure.
  3. Re-download the LexingtonUpdates.xml and do not open it on notepad++ or anything.
  4. If using IIS HTTP share, ensure that MIME types are set for .asc and .xml.


Download issues:

  1. Check the debug logs for errors if none is present in the UI.
  2. Verify Test connection to the share.
  3. Verify that the folder structure matches the online structure.
  4. Mount the share on a different system in the network and initiate the download.
  5. Check Share permissions based on the results of the test.
  6. Take a Network capture to track down the issue.

Affected Products

C Series, HS Series, Modular Infrastructure, Rack Servers, Tower Servers, XE Servers, XR Servers, Dell OpenManage Enterprise, Dell EMC OpenManage Enterprise, PowerEdge XR2, Poweredge C4140, PowerEdge C6400, PowerEdge C6420, PowerEdge C6520 , PowerEdge C6525, PowerEdge C6600, PowerEdge C6615, PowerEdge C6620, PowerEdge FC640, PowerEdge FX2/FX2s, PowerEdge HS5610, PowerEdge HS5620, PowerEdge M1000E, PowerEdge M640, PowerEdge M640 (for PE VRTX), PowerEdge M7701, PowerEdge M7725, PowerEdge MX5016s, PowerEdge MX7000, PowerEdge MX740C, PowerEdge MX750c, PowerEdge MX760c, PowerEdge MX840C, PowerEdge R240, PowerEdge R250, PowerEdge R260, PowerEdge R340, PowerEdge R350, PowerEdge R360, PowerEdge R440, PowerEdge R450, PowerEdge R470, PowerEdge R540, PowerEdge R550, PowerEdge R570, PowerEdge R640, PowerEdge R6415, PowerEdge R650, PowerEdge R650xs, PowerEdge R6515, PowerEdge R6525, PowerEdge R660, PowerEdge R660xs, PowerEdge R6615, PowerEdge R6625, PowerEdge R670, PowerEdge R740, PowerEdge R740XD, PowerEdge R740XD2, PowerEdge R7415, PowerEdge R7425, PowerEdge R750, PowerEdge R750XA, PowerEdge R750xs, PowerEdge R7515, PowerEdge R7525, PowerEdge R760, PowerEdge R760XA, PowerEdge R760xd2, PowerEdge R760xs, PowerEdge R7615, PowerEdge R7625, PowerEdge R770, PowerEdge R7715, PowerEdge R7725, PowerEdge R840, PowerEdge R860, PowerEdge R940, PowerEdge R940xa, PowerEdge R960, PowerEdge T140, PowerEdge T150, PowerEdge T160, PowerEdge T340, PowerEdge T350, PowerEdge T360, PowerEdge T40, PowerEdge T440, PowerEdge T550, PowerEdge T560, PowerEdge T640, POWEREDGE VRTX, PowerEdge XE2420, PowerEdge XE7100, PowerEdge XE7420, PowerEdge XE7440, PowerEdge XE8545, PowerEdge XE8640, PowerEdge XE9640, PowerEdge XE9680, PowerEdge XR11, PowerEdge XR12, PowerEdge XR4000r, PowerEdge XR4000w, PowerEdge XR4000z, PowerEdge XR4510c, PowerEdge XR4520c, PowerEdge XR5610, PowerEdge XR7620, PowerEdge XR8000r, PowerEdge XR8610t, PowerEdge XR8620t ...
Article Properties
Article Number: 000192343
Article Type: How To
Last Modified: 30 May 2025
Version:  8
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