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Article Number: 000201693

What is Dell Pair?

Summary: The following article provides information about the Dell Pair software. This software makes it easier to connect your Dell Bluetooth devices to your Dell computer.

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Article Content

Instructions

Table of Contents:

  1. Introduction
  2. Software Requirements
  3. Installing Dell Pair
  4. Dell Pair Features
  5. Supported Platforms and Peripherals
  6. Troubleshooting
  7. Additional Information

 

Introduction

 

Dell Pair is a software utility that is available on certain Dell platforms and supports pairing seamlessly to Dell Bluetooth devices. (Bluetooth devices such as your wireless mouse or keyboard.) When Dell Pair is enabled, the utilities User Interface (UI) automatically prompts pairing with any Dell Bluetooth device within Bluetooth detection range of the Dell computer.

 

Software Requirements

 

The Dell Pair application has the following requirements:

  • Windows 11
  • Windows 10 (Version 10.0.19041 and above.)
  • Bluetooth Version 5.0 or higher
  • Bluetooth is enabled

 

Installing Dell Pair

 

    You can manually download and install the utility from the Dell applications Drivers & Downloads page:

    Note: You need administrator privileges to make software changes to your Dell computer.
     

    1. Browse to: Dell Pair Drivers & Downloads

    2. Identify your Dell computer:

      1. Click Download and Install SupportAssist to auto-detect your Dell computer, if you do not know the service tag or model. Follow the on-screen instructions to install Dell SupportAssist. For more information, see the Dell knowledge base article: Dell SupportAssist (formerly Dell System Detect): Overview and Common Questions

      2. Enter the Service Tag or Model No. of your laptop and click Search.

      3. Or click Browse all products and select your Dell computer from the catalog.

    3. Select the Operating System that is installed on the Dell computer.

    4. Under Category, select Application.

    5. Locate the Dell Pair software package.

    6. Click Download and save the file to your Dell computer.

    7. Open File Explorer and browse to the location where downloaded files are saved.

    8. Double-click the downloaded setup file and follow the on-screen instructions to complete the installation process.

    Note: Use the applications user guide on the documentation page on the software product page to get full install or uninstall instructions. (Including Command-Line installation.)
     
    Note: Dell Pair comes preinstalled on selected Dell platforms.
     

    All supporting documentation for the Dell Pair application can be found on the Dell Support site:

     

    Dell Pair Features

     

    The Dell Pair notification appears automatically. It appears when a Bluetooth device that supports detection by Dell Pair is turned on and is within detection range of the Dell computer.

    Dell Pair User Interface

    (Figure.1 Dell Pair User Interface)

    1 Dell Pair Settings 2 Start Pairing using Bluetooth
     

    When the UI appears, you can click Pair to seamlessly pair the Dell Bluetooth device with the Dell computer.

    You can open the user interface for the Dell Pair application from the start menu:

    • Start Menu

      • Dell

        • Dell Pair

    From the Dell Pair user interface, you can change the Dell Pair setting. You can enable or disable the Dell Pair application by sliding the switch to either the ON or OFF position.

    Dell Pair Settings

    (Figure.2 Dell Pair Settings Window)

    1 Software Version Information 2 Dell Pair Enable or Disable
    3 Learn More    
     
    Note: Once the application is disabled, you must relaunch Dell Pair from the Windows start menu.

     

    Supported Platforms and Peripherals

     

    The Dell Pair software comes preinstalled on the following computers:

    Inspiron Vostro XPS Latitude Precision
    13 5320 16 Plus 7630 5320 13 9315 3330 5531 3480
    13 5330 16 7635 2-in-1 5620 13 9315 2-in-1 3340 5540 3570
    14 5420   5625 13 Plus 9320 3440 7320 3571
    14 5425   5630 15 9520 3540 7330 3580
    14 5430   5635 15 9530 5320 7420 3581
    14 5435   7620 17 9720 5330 7430 5470
    16 5620     17 9730 5340 7520 5480
    16 5625       5420 7530 5540
    16 5630       5421 9330 5570
    16 5635       5430 9430 5770
    14 Plus 7420       5431 9440 2-in-1 7670
    14 7630 2-in-1       5440   7680
    14 Plus 7430       5520   7770
    14 7435 2-in-1       5521   7780
    16 Plus 7620       5530    
     
    Note: Did your computer arrive without Dell Pair? If so, you can check on the installation requirements and the latest supported models in your service manual on the following support site page:
     
    Supported Peripherals
    Dell Bluetooth Travel Mouse - MS700 Dell Wireless Headset - WL3024 Dell Premier Collaboration Keyboard and Mouse - KM900:
    • Dell Premier Collaboration Keyboard - KB900
    • Dell Premier Rechargeable Mouse - MS900
     

     

    Troubleshooting

     

    Problems Possible solutions
    Dell Pair notification does not open when a Dell Bluetooth device is turned on for the first time.
    • Windows 10 (version 19041) is the oldest version to support Dell Pair
    • Bluetooth version 5.0 or higher is required
    • Bluetooth is supported on the Dell computer. It is turned ON under Windows settings
    • The Dell Bluetooth device supports detection by Dell Pair
    • The Dell Bluetooth device is placed close to the detection range of the computer
    • Check the Dell computer and the Dell Bluetooth device both have sufficient battery charge to operate
    • The Dell Bluetooth device has the latest firmware
    • The Bluetooth controller on the Dell computer is from Intel
    • Power cycle the Dell Bluetooth device
    Dell Pair reports a pairing error.
    1. If the Dell Bluetooth device is brought near the Dell computer and is in pairing mode, the Dell pair UI aids pairing
    2. Wait for the pairing error User Interface (UI) to autodismiss
    3. Move the Dell Bluetooth device far away from the Dell computer (For example: To a distance greater than 40 cm (15.75 inches))
    4. Bring the Dell Bluetooth device slowly back near the Dell computer
    5. Ensure that the Dell Bluetooth device is in pairing mode. Ensure that the pairing LED starts to blink

    Additional Information

    Bluetooth Troubleshooting Support

    Learn how to use and troubleshoot problems with the Bluetooth devices that you use with your computer. You can find information about Troubleshooting steps, How-To guides, and relevant Support Videos for assistance.

    For the Dell Pair User Guide, browse to the Dell Pair Manual Page. Touch or click View PDF to the right of the User Guide, which is in the Manuals and Documents section.

    Article Properties

    Affected Product
    Dell Bluetooth Travel Mouse MS700, Dell Premier Collaboration Keyboard and Mouse – KM900, Dell Pair, Dell Wireless Headset - WL3024, Inspiron 13 5320, Inspiron 13 5330, Inspiron 14 5420, Inspiron 14 5425, Inspiron 14 5430, Inspiron 14 5435 , Inspiron 14 Plus 7420, Inspiron 14 7430 2-in-1, Inspiron 14 Plus 7430, Inspiron 14 7435 2-in-1, Inspiron 16 5620, Inspiron 16 5625, Inspiron 16 5630, Inspiron 16 5635, Inspiron 16 Plus 7620, Inspiron 16 7630 2-in-1, Inspiron 16 Plus 7630, Inspiron 16 7635 2-in-1, Latitude 3330, Latitude 3340, Latitude 5320, Latitude 5330, Latitude 5340, Latitude 7320, Latitude 7330, Latitude 9330, Latitude 3440, Latitude 5421, Latitude 5431, Latitude 5440, Latitude 7420, Latitude 7430, Latitude 9430, Latitude 9440 2-in-1, Latitude 3540, Latitude 5520, Latitude 5521, Latitude 5530, Latitude 5531, Latitude 5540, Latitude 7520, Latitude 7530, Latitude 5420, Latitude 5430, Precision 3480, Precision 5470, Precision 3570, Precision 3571, Precision 3580, Precision 5540, Precision 5570, Precision 7670, Precision 7680, Precision 5770, Precision 7770, Precision 7780, Vostro 5320, Vostro 5620, Vostro 5625, Vostro 16 5630, Vostro 16 5635, Vostro 7620, XPS 13 9315 2-in-1, XPS 13 9315, XPS 13 Plus 9320, XPS 15 9520, XPS 15 9530, XPS 17 9720, XPS 17 9730 ...
    Last Published Date

    26 Oct 2023

    Version

    5

    Article Type

    How To

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