OpenManage Enterprise: Export of template fails with 'An unknown error has occurred'

Summary: Exporting a device template from OpenManage Enterprise fails with the message: "An unknown error has occurred. Please try again."

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Symptoms

Exporting a device template from OpenManage Enterprise fails with an error: 
'An unknown error has occurred. Please try again'
Unknown error has occurred
 Tomcat Application logs indicate the following error at the time of the export: 
[ERROR] 2022-11-14 14:13:20.284 [ajp-nio-0:0:0:0:0:0:0:1-8009-exec-29] StoreProcedureAdapter - getXML: SQL call failed org.postgresql.util.PSQLException: ERROR: invalid XML comment

Cause

The failure occurs due to invalid characters within the configuration file when the server contains Intel E810 based network cards running firmware version 20.5.13. The issue is not observed for network cards running 20.0.18 (older) or 21.5.0 (newer).
  • Intel(R) Ethernet 100G 2P E810-C Adapter
  • Intel(R) Ethernet 100G 2P E810-C-stg Adapter
  • Intel(R) Ethernet 25G 2P E810-XXV Adapter
  • Intel(R) Ethernet 25G 2P E810-XXV OCP
  • Intel(R) Ethernet 25G 2P E810-XXV-k Mezz
  • Intel(R) Ethernet 25G 4P E810-XXV Adapter
  • Intel(R) Ethernet 25G 4P E810-XXV OCP
  • Intel(R) Ethernet 25G 4P E810-XXV-st Adapter
  • Intel(R) Ethernet 25G 4P E810-XXV-stg Adapter
 
Exporting the system configuration profile directly from the iDRAC the following invalid characters are seen under the network components: 
--
Example network card attributes with invalid characters. 
   <!--  ReadOnly  <Attribute Name="INTEL_PortOption0_Quad0_Lane2">&#45;&#45;</Attribute> -->
   <!--  ReadOnly  <Attribute Name="INTEL_PortOption0_Quad0_Lane3">&#45;&#45;</Attribute> -->
   <!--  ReadOnly  <Attribute Name="INTEL_PortOption0_Quad1_Lane0">&#45;&#45;</Attribute> -->
   <!--  ReadOnly  <Attribute Name="INTEL_PortOption0_Quad1_Lane1">&#45;&#45;</Attribute> -->
   <!--  ReadOnly  <Attribute Name="INTEL_PortOption0_Quad1_Lane2">&#45;&#45;</Attribute> -->
   <!--  ReadOnly  <Attribute Name="INTEL_PortOption0_Quad1_Lane3">&#45;&#45;</Attribute> -->

Resolution

Update the Intel E810-based network card firmware to at least version 21.5.0 or newer. After the network card has been updated, capture a new template from the target device. This allows the template to be exported without error.

Affected Products

Dell EMC OpenManage Enterprise, Intel PRO Family of Adapters
Article Properties
Article Number: 000205983
Article Type: Solution
Last Modified: 09 Jul 2025
Version:  3
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