NetWorker message "workflow Server backup missed" when Server Protection Policy workflows run

Summary: The daemon.log logs a message "workflow Server backup missed" when the Server Protection Policy workflows run.

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Symptoms

  • The daemon.log logs a message "workflow Server backup missed" when the Server Protection Policy workflows run.
  • The Server backup workflow completes without errors.
  • The rest of the workflows under Server Protection Policy complete without errors.
  • There is no corrupted policy resource in the nsrdb\dbg folder.
  • The Server Protection Policy workflows start twice in a day.

Cause

There are two identical (duplicate) Server Protection Policies. The duplicate is not visible from the NMC UI, but can be displayed  with a nsradmin query.

Resolution

Delete the duplicate policies in nsrdb with the nsradmin command in offline mode.

1. Stop the NetWorker service on the NetWorker server.
Linux: systemctl stop networker
Windows: net stop nsrd

2. At the command line run: nsradmin -d <full path to>nsrdb .
Linux: /nsr/res/nsrdb
Windows: C\Program Files\EMC NetWorker\nsr\res\nsrdb
 
3. At the nsradmin prompt, type "visual." Choose the "Select" Command. Press Enter.
Press the arrow key until the NSR Protection Policy is highlighted. Press Enter.
nsradmin1.JPG

4. Press the arrow key to highlight Delete and press Enter to remove the resource or press Next until the Policy you want to delete is displayed.
nsradmin2.JPG
nsradmin_del.JPG


5. Press the arrow key to highlight Quit and press Enter to exit from the nsradmin prompt.
6. Start the NetWorker service.
Linux: systemctl start networker
Windows: net start nsrd
Article Properties
Article Number: 000219404
Article Type: Solution
Last Modified: 19 Aug 2024
Version:  2
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