"Reconfiguring NetWorker Management UI Settings Failed"와 함께 19.9로의 NVE를 업그레이드하지 못함

Summary: NVE(NetWorker Virtual Edition) 어플라이언스를 19.9.x로 업그레이드하는 동안 51단계 중 43단계에서 "NetWorker 관리 UI 설정 재구성 실패"라는 메시지가 표시됩니다.

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Symptoms

  • NVE(NetWorker Virtual Editions)를 이전 릴리스에서 19.9.0.2로 업그레이드
  • The NVE /data01/avamar/repo/temp/*/tmp/workflow.log 보고서:
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: ---------- BEGIN ReconfigureNetworkerUi::do ----------
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: >>> [make_temp_script] 222 very_current_user=root, as_user=root, ssh command is: (systemctl stop nwui) >/usr/local/avamar/var/run_command-sysout.20293.47234543999660 2>&1
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: no output seen from "systemctl stop nwui"
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: "systemctl stop nwui", exit status=0 (success)
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: >>> [make_temp_script] 222 very_current_user=root, as_user=root, ssh command is: (/opt/nwui/scripts/nwui_configure.sh -silent /space/avamar/repo/temp/NveUpgrade-19.9.0-266.avp_1699556217033/tmp/nmc_ui_config.txt) >/usr/local/avamar/var/run_command-sysout.20293.47234543999660 2>&1
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: - - - - - - - BEGIN(output) - - - - - - -
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: 
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: ERROR: Either keystore path or password is incorrect
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: - - - - - - - END
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 ERROR: "/opt/nwui/scripts/nwui_configure.sh -silent /space/avamar/repo/temp/NveUpgrade-19.9.0-266.avp_1699556217033/tmp/nmc_ui_config.txt", exit status=1 (error)
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: post: "/opt/nwui/scripts/nwui_configure.sh -silent /space/avamar/repo/temp/NveUpgrade-19.9.0-266.avp_1699556217033/tmp/nmc_ui_config.txt", exit status=1 (error)
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 ERROR: ERROR: Either keystore path or password is incorrect
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: post: ERROR: Either keystore path or password is incorrect
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: >>> [make_temp_script] 222 very_current_user=root, as_user=, ssh command is: (rpm -q dpnserver --last | head -1) >/usr/local/avamar/var/run_command-sysout.20293.47234543999660 2>&1
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: >>> [make_temp_script] 222 very_current_user=root, as_user=admin, ssh command is: (/usr/local/avamar/bin/avhostname -f) >/usr/local/avamar/var/run_command-sysout.20293.47234543999660 2>/usr/local/avamar/var/run_command-syserr.20293.47234543999660
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: - - - - - - - BEGIN(output) - - - - - - -
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: NVE_HOSTNAME
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: - - - - - - - END
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: "/usr/local/avamar/bin/avhostname -f", exit status=0 (success)
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: Report home message: 2023-12-07 13:22:09 -0500|NVE_HOSTNAME|unknown|NveUpgrade|19.9.0.266|/space/avamar/repo/temp/NveUpgrade-19.9.0-266.avp_1699556217033/tmp|ReconfigureNetworkerUi|Reconfiguring NetWorker Management UI Settings (43 of 52)|ERROR: ReconfigureNetworkerUi::do   - operation failed
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 ERROR:  - operation failed
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: post:  - operation failed
  • NVE 업그레이드에서 시도한 NWUI(NetWorker Web User Interface) 구성 스크립트 수동 실행:
명령: 
/opt/nwui/scripts/nwui_configure.sh -silent /space/avamar/repo/temp/*/tmp/nmc_ui_config.txt

다음 오류가 반환됩니다.

keytool error: java.io.IOException: parseAlgParameters failed: PBE parameter parsing error: expecting the object identifier for AES cipher

Cause

이 문제의 원인은 확인되지 않았습니다. 그러나 업그레이드를 완료할 수 있는 해결 방법이 확인되었습니다.
이 문제는 테스트에서 재현할 수 없었습니다.

Resolution

해결 방법:

1. NRE(NetWorker Runtime Environment) "최신" 심볼 링크를 삭제합니다.

rm -rf /opt/nre/java/latest

2. 아래에 설치된 JRE(Java Runtime Environment) 패키지를 확인합니다. /usr/java.

ls -l /usr/java
예제 
nve:~ # ls -l /usr/java
total 4
lrwxrwxrwx 1 root root   16 Oct 29  2020 default -> /usr/java/latest
drwxr-xr-x 8 root root 4096 Jun 16  2023 jre1.8.0_341-amd64
lrwxrwxrwx 1 root root   28 Jun 16  2023 latest -> /usr/java/jre1.8.0_341-amd64

3. 를 사용하여 NRE java 최신 심볼 링크를 다시 생성합니다. /usr/java/jre 위의 명령에서 수집된 경로:

ln -s /usr/java/jre /opt/nre/java/latest
예: 
nve:~ # ln -s /usr/java/jre1.8.0_341-amd64 /opt/nre/java/latest

nve:~ # ls -l /opt/nre/java/latest
lrwxrwxrwx 1 root root 28 Feb  9 13:39 /opt/nre/java/latest -> /usr/java/jre1.8.0_341-amd64

4. NWUI 구성을 완료합니다.

/opt/nwui/scripts/nwui_configure.sh -silent/space/avamar/repo/temp/*/tmp/nmc_ui_config.txt

5. NVE 설치 관리자(웹 UI)로 돌아가서 업그레이드를 완료합니다.
6. 업그레이드가 완료되면 NRE 심볼 링크를 NRE Java 인스턴스로 다시 재설정합니다.

A. 다음에 대한 심볼 링크를 삭제합니다. /opt/nre/java/latest을 엽니다.

rm -rf /opt/nre/java/latest

B. 확인 /opt/nre 버전:

ls -l /opt/nre/java

C. NRE JRE(Java Runtime Environment) 폴더를 사용하여 심볼 링크를 다시 생성합니다.

ln -s /opt/nre/java/jre#.#.#_### /opt/nre/java/latest

Affected Products

NetWorker

Products

NetWorker Series
Article Properties
Article Number: 000221988
Article Type: Solution
Last Modified: 02 Apr 2025
Version:  3
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