Dell Networking Edge Gateway Windows Out of Box setup errors

Summary: Sometimes powering up the Edge Gateway while running Windows may result in errors on the out of box setup.

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Symptoms

When booting the Edge Gateway running Windows for the first time, it will not be possible to do the initial setup. In such cases the device may show the following error:

image.png

Cause

This error message is a result of a certain registry bit being flagged incorrectly.

Resolution

To recover from this error:
  1. Open the command prompt using "Shift" + "F10" keys
  2. Start the "Registry Editor" by typing: "regedit" and pressing enter.
  3. In regedit, navigate to the following object 
    1. HKEY_LOCAL_MACHINE\SYSTEM\Setup\Status\ChildCompletion
    2. Edit setup.exe
    3. Change "Value Data" from 1 to 3
  4. Once edits are done click "OK" to save changes 
image.png
  1. Close Regedit and reboot system from command prompt with:  
    1. shutdown /r
Upon reload it restarts the out of box setup process.

Affected Products

Dell Edge Gateway 3200, Dell Edge Gateway 5200
Article Properties
Article Number: 000226062
Article Type: Solution
Last Modified: 05 Jun 2025
Version:  3
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