NetWorker 19.11: MFA Integration Requires Setting Up a New Token After Each Login

Summary: Multi-Factor Authentication (MFA) is enabled for local NetWorker user accounts in the NetWorker Web User Interface (NWUI). Each login prompts the user to scan a QR code, creating a new Google Authenticator entry each time. ...

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Symptoms

  • NetWorker server is 19.11.x.
  • Multi-Factor Authentication (MFA) has been enabled for local NetWorker user accounts.
  • Multiple "NWUI: MFA" entries are created in Google Authenticator. 

Cause

This issue was raised to NetWorker engineering.

Resolution

Upgrade the NetWorker server to 19.13.0.0 (or later)

 

After registering NetWorker MFA in Google Authenticator (6.0 or later), a single "Server_Name/NWUI/username: MFA" resource is created in the authenticator application. This same resource's Time-based One-time Password (TOTP) can be used during subsequent logins for the user account. 

 

NOTE: The specific issue outlined in this KB is resolved in NetWorker 19.12.0.0; however, 19.13.0.0 is recommend as per: NetWorker 19.12: MFA Integration Provides QR Registration After Every Login

Additional Information

NetWorker: Two-Factor Authentication or Multifactor Authentication for AD or LDAP Users

Affected Products

NetWorker

Products

NetWorker Family, NetWorker Series
Article Properties
Article Number: 000226481
Article Type: Solution
Last Modified: 11 Jun 2025
Version:  6
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