📝 Note

​Before you go ahead with the information shared in this restore user guide, make sure you have configured the backups and they are successful.

Purpose

Prepare the environment for PPBS File Server Agent to have successful restore of Files & Folders.

Windows Operating System

1. What is a file server?
   • A file server is a server responsible for the storage and management of data files so that other computers on the same network can access the files.
   • It enables users to share information over a network without having to physically transfer files.
   • It can store various types of data, such as executables, documents, photos, and videos.
   • It has an operating system, system state, files, and folders (Data).
2. What are Recovery Points (RPs) in File server?
   • An RP (Recovery Point) is the cumulative data stored on the PPBS cloud, arranged by the date of backup.
   • When you select any RP for restore, it is capable of a full restore.
   • RPs are created only for backup with states - Successful & Successful with Errors, NOT for Failed, skipped, Queued, or canceled.
   • Availability of the RP depends upon retention set in the backup policy
3. Where can Recovery Points be viewed for File server?
   • Go to the Management Console -> select your organization -> Protect -> File server -> Registered Servers
   • Click on the server name -> Under Configured backup sets -> Check the square box besides the backup set name -> Click on Restore button
   • Expand the dates and select the dates for which restore needs to be performed.​
     
      

4. What are the Types of Recovery Points?
   • The RP’s are differentiated based on where it has been stored.

   • There are 3 type of RPs: For more detailed information on RP's 

     •  

       Hot recovery point
     • Warm recovery point
     • Cold recovery point
5. What is the Restore Workflow for the File Server?
   For more information on the file server restore workflow
   
   • Administrator initiates a restore operation.
   • PPBS checks if Hybrid Workloads agent is running.
   • PPBS validates the restore destination.
   • PPBS checks the free space available at the restored destination.
   • PPBS identifies the file sets for restore.
   • PPBS starts the restore operation and sequentially downloads the filesets to the restore destination
6. What are the types of restore for file servers?
   • There are 2 types of restore methods:
   • Restore to Original Location
     • Select this option if you want to restore the selected files to its original location.
   • Restore to Alternate Location:
     • Select this option if you want to restore the selected files to an alternate server
7. What are the prerequisites for a successful restore?
   • Verify the pre-checks on the target server where the Files need to be restored.
     • Connection
       • Verify the connection between the server and PPBS Cloud
       • Use command prompt or PowerShell
     • Service
       • The service "Druva-Enterprise Workload Agent" should be in "Running" mode.
       • start-run-services.msc 
     • UI Status
       • The status of the target Fileserver on PPBS Console should show as "Connected.

• • • Anti-Virus
      • PPBS executables should be added to the exclusions of Anti-virus.
      • (If not done, the anti-virus keeps the .exe on HOLD and the backup will stay in Queued state)
    • VSS Writers and Provider
      
      • In case you have a hardware provider, yo ucan change it for backups.
        • Once the setting is in place, PPBS will use this provider for backups.
      • VSS Writers should be in a stable state. Verify the same in command prompt (Admin Mode)
        • vssadmin list writers
      • You can set VSS to write shadow copies to a separate NTFS volume, in case you want to change the snapshot volume, where data is snapshot temporary.
    • Operating System checks
      • Check the available disk space on the target server.
      • If the source data which has been backed up Windows deduplication enabled volume, do make sure that the restore target server should also have Windows deduplication enabled on the restore Volume. Or else the restore data would be bigger in size compared to the source data.
      • FAQs- General questions about File servers

8. How to Perform a File Server Restore?
   • Go to the Management Console -> select your organization -> Protect -> File server -> Registered Servers -> Click on the server name
   • Under Configured backup sets -> Check the square box besides the backup set name -> Click on Restore button
   • Expand the dates and select the dates for which restore needs to be performed.
   • Step-by-step instructions to restore file server data
9. Do / Don’ts for File server
   • You can only restore data to a server that has the same operating system as the source server.
   • File Server restore does not support Cross Platform restore (Windows to Linux or vice versa.)
   • If you restart or reboot your servers during a restore, the restore operation restarts from scratch.
   • Restores are not supported to the mapped drives.
   • Do/Donts

Linux Operating System

1. What is a file server?
   • A file server is a server responsible for the storage and management of data files so that other computers on the same network can access the files.
   • It enables users to share information over a network without having to physically transfer files.
   • It can store various types of data, such as executables, documents, photos, and videos.
   • It has an operating system, system state, files, and folders (Data).
2. What are Recovery Points (RPs) in File server?
   • An RP (Recovery Point) is the cumulative data stored on the PPBS Cloud, arranged by the date of backup.
   • When you select any RP for restore, it is capable of a full restore.
   • RPs are created only for backup with states - Successful & Successful with Errors, NOT for Failed, skipped, Queued, or canceled.
   • Availability of the RP depends upon retention set in the backup policy
3. Where can Recovery Points (RPs) be viewed for File server?
   • Go to the Management Console -> select your organization -> Protect -> File server -> Registered Servers
   • Click on the server name -> Under Configured backup sets -> Check the square box besides the backup set name -> Click on Restore button
   • Expand the dates and select the dates for which restore needs to be performed.

4. What are the Types of Recovery Points (RPs)?
   • The RP’s are differentiated based on where it has been stored.
   • There are 3 type of RPs: For more detailed information on RP's
     • Hot recovery point
     • Warm recovery point
     • Cold recovery point
5. What is the Restore Workflow for the File Server?
   • For more information on the file server restore workflow
   • Administrator initiates a restore operation.
   • PPBS checks if Hybrid Workloads agent is running.
   • PPBS validates the restore destination.
   • PPBS checks the free space available at the restored destination.
   • PPBS identifies the file sets for restore.
   • PPBS starts the restore operation and sequentially downloads the filesets to the restore destination
6. What are the types of restore for file servers?
   • There are 2 types of restore methods:
   • Restore to Original Location
     • Select this option if you want to restore the selected files to its original location.
   • restore to Alternate Location:
     • Select this option if you want to restore the selected files to an alternate server
7. What are the prerequisites for a successful restore?
   • Verify the pre-checks on the target server where the Files need to be restored.
   • Connection
     • Verify the connection between the server and PPBS Cloud.
       • Use command prompt or PowerShell
   • Service
     • The service “Phoenix” should be in Running mode.
       • etc/init.d/Druva-EnterpriseWorkloads status
   • UI Status
     • The status of the target FileServer on PPBS Console should show as “Connected”.​

7. • Anti-Virus
     • PPBS executables should be added to the exclusions of the Anti-virus software.
       • If not done, the anti-virus keeps the .exe on HOLD and the backup will stay in Queued state
   • Operating System checks
     • Check the available disk space on the target server.
   • FAQs - General questions about File servers
8. How to Perform a File Server Restore?
   • Go to the Management Console -> select your organization -> Protect -> File server -> Registered Servers -> Click on the server name
   • Under Configured backup sets -> Check the square box besides the backup set name -> Click on Restore button
   • Expand the dates and select the dates for which restore needs to be performed.
   • Step-by-step instructions to restore file server data
9. Do / Don’ts for File server
   • You can only restore data to a server that has the same operating system as the source server.
   • File Server restore does not support Cross Platform restore (Windows to Linux or vice versa.)
   • If you restart or reboot your servers during a restore, the restore operation restarts from scratch.
   • Restores are not supported to the mapped drives.
   • Do/Donts