Laptop with No Abnormal Behavior Reports Error Code 2000-0128
Summary: Learn why the diagnostic (ePSA) reports only the error code 2000-0128 without any abnormal behaviors or defective symptoms observed in the laptop.
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Not all product versions are identified in this article.
Symptoms
The diagnostic may report the error code 2000-0128 without any abnormal behaviors or defective symptoms observed in the laptop.
Affected Platforms:
- Dell 14 Premium DA14250
- Dell Pro 13 Plus PB13250
- Dell Pro 14 PC14250
- Dell Pro 14 Plus PB14250
- Dell Pro 16 PC16250
- Dell Pro 16 Plus PB16250
- Dell Pro Max 14 MC14250
- Dell Pro Max 14 Premium MA14250
- Dell Pro Max 16 MC16250
- Dell Pro Max 16 Premium MA16250
Cause
The diagnostic version 5.4.13, 5.4.14, 5.4.15, and 5.4.16 introduces the Limp Home Mode (LHM) function status detection and triggers the 2000-0128 error code when an LHM failure state occurs.
Resolution
Ignore this error code 2000-0128 if there is no function impact.
The engineering department is working on a fix to be released in a new version of BIOS. The updated BIOS is posted to the computer's support page once it is made available in December 2025.
Affected Products
Dell 14 Premium DA14250, Dell Pro Max 14 Premium MA14250, Dell Pro Max 16 Premium MA16250, Dell Pro Max 14 MC14250, Dell Pro Max 16 MC16250, Dell Pro 13 Plus PB13250, Dell Pro 14 Plus PB14250, Dell Pro 16 Plus PB16250, Dell Pro 14 PC14250
, Dell Pro 16 PC16250
...
Article Properties
Article Number: 000390409
Article Type: Solution
Last Modified: 27 Nov 2025
Version: 3
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