PowerStore: Frequent Alerts for 0x0030e202 or 0x0030de02
Summary: PowerStore appliance is generating frequent alerts for "0x0030e202" or "0x0030de02" Expansion Enclosure Controller Port 1 Speed State was Changed.
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Symptoms
PowerStore appliance is generating frequent alerts for;
(0x0030E202) Bus 5 enclosure 0 controller side B speed health was changed from PORT_RATE_TOO_LOW to PORT_RATE_NORMAL.
OR
0x0030de02 Bus 5 enclosure 1 controller side B speed health was changed from PORT_RATE_TOO_LOW to PORT_RATE_NORMAL
The alerts for the port speed problem are transient, and auto recover without any intervention.
No other issues are identified with the appliance.svc_health_check runs clean, and no errors are reported.
Cause
These port speed alerts are the result of a polling issue. A query sent to the NVMe expansion enclosures for information was not received in time resulting in the alert.
Resolution
Workaround:
There is no workaround available to reduce these alerts. They are benign alerts and can be safely ignored.
Fix:
This issue is addressed in PowerStoreOS release 3.6.1.0 and later.
Affected Products
PowerStoreArticle Properties
Article Number: 000219037
Article Type: Solution
Last Modified: 29 Jul 2025
Version: 9
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