Dell Pro 7-in-1 USB-C Travel Hub DA310 Usage and Troubleshooting Guide

Summary: The following article provides information about the Dell Pro 7-in-1 USB-C Travel Hub DA310. You can reference each section to learn more about the features of the Dell Pro 7-in-1 USB-C Travel Hub DA310 and how to use it. ...

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Instructions

Table of Contents:

  1. What is in the Dell Pro 7-in-1 USB-C Travel Hub DA310 box?
  2. Dell Pro 7-in-1 USB-C Travel Hub DA310 Features
  3. Setting up your Dell Pro 7-in-1 USB-C Travel Hub DA310
  4. Troubleshooting
  5. Additional Information

 

Features the widest variety of ports available. The Dell Pro 7-in-1 USB-C Travel Hub DA310 offers video, network, data connectivity, and up to 90 W power pass-through for your laptop.

Product Shot

(Figure.1 Work faster and easier with the Dell Pro 7-in-1 USB-C Travel Hub DA310)

 

What is in the Dell Pro 7-in-1 USB-C Travel Hub DA310 box

 

DA310 What is in the box?

(Figure.2 Dell Pro 7-in-1 USB-C Travel Hub DA310 Box Contents)

1 USB-C Mobile Adapter 2 Documents

 


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Dell Pro 7-in-1 USB-C Travel Hub DA310 Features

 

Top View

Front View

(Figure.3 Dell Pro 7-in-1 USB-C Travel Hub DA310 Top View)

Front View

Left View

(Figure.4 Dell Pro 7-in-1 USB-C Travel Hub DA310 Front View)

Product Features

DA310 Features

(Figure.5 Dell Pro 7-in-1 USB-C Travel Hub DA310 Product Features)

1 RJ45 Gigabit Ethernet Connector 2 USB Type-A 3.2 Gen2 Connector
3 USB Type-A 3.2 Gen2 Connector 4 USB Type-C 3.2 Gen2 Connector (Up to 90 W power pass through)
5 HDMI 2.0 Connector 6 VGA Connector
7 DisplayPort Connector    

 

USB-C Mobile Adapter Features

  • Plug and Play Compliant
  • Wake on Local Area Network (LAN)
  • Preboot Execution Environment (PXE) Support
  • Media Access Control (MAC) address pass-through
  • Fast role swap
  • 90 W power delivery


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Setting up your Dell Pro 7-in-1 USB-C Travel Hub DA310

 

Compatibility

Operating Systems:

  • Windows 11 64-bit, Windows 10 64-bit, Google Chrome, Red Hat Enterprise Linux, Ubuntu, and Apple macOS

Connecting the USB-C Mobile Adapter

The Dell Pro 7-in-1 USB-C Travel Hub DA310 uses a 4.7 in integrated USB Type-C cable to connect to your Desktop or Laptop computer.

Connection method

(Figure.6 USB Type-C Connector)

Using the Adapter

  1. Using your fingertips, grip the bottom section of the adapter in one hand and grasp the top section in your other hand.

  2. With the integrated USB Type-C cable facing you:

    1. Turning it one way releases the integrated cable to be plugged to a computer.

    2. Turning it the other way spools the integrated cable in and secures the cable when not in use.


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Troubleshooting

 

Problems Possible solutions
Multiple displays are not working
  • The Dell Pro 7-in-1 USB-C Travel Hub DA310 supports only a single display out at the one time.
Unable to read and write to an external SSD, HHD or Optical (CD, DVD, or Blu-Ray) drive when connected to the Dell Pro 7-in-1 USB-C Travel Hub DA310
  • Some external devices require higher power than the Dell Pro 7-in-1 USB-C Travel Hub DA310 can supply.
  • When the Dell Pro 7-in-1 USB-C Travel Hub DA310is not connected to a power pass-through port, you should connect the external device directly to the computer.
  • When the Dell Pro 7-in-1 USB-C Travel Hub DA310 is connected to a power pass-through port, we recommend only connecting one device through the adapter. Connect any additional devices directly to the computer.
Power Surge Message appears when a device is connected to the Dell Pro 7-in-1 USB-C Travel Hub DA310
  • The peripheral you connected requires more power than the Dell Pro 7-in-1 USB-C Travel Hub DA310 can supply.
  • Disconnect any other devices connected through the adapter.
  • For devices that require more power, we recommend that you connect them directly to the computer.
Wake-on-LAN, PXE boot, and MAC address pass-through do not work on the Dell Pro 7-in-1 USB-C Travel Hub DA310
  • Does your computers BIOS support these features? If not, they do not work.
Resolution on the monitor is lower than 4K 60 Hz when connected to the HDMI, DisplayPort, of the Dell Pro 7-in-1 USB-C Travel Hub DA310
  • Check that the monitor can support 4k 60 Hz.
  • 4K at 60 Hz is only supported on computers that support DisplayPort 1.3 or above, with a monitor that is capable of that.
  • 4K at 30 Hz is the maximum resolution available on computers that support below DisplayPort 1.3, with a capable monitor.
Video and/or Audio performance issues
  • Ensure that the computers drivers are up to date from the Dell Support site.
No Video on the monitor that is connected to the Dell Pro 7-in-1 USB-C Travel Hub DA310
  • Ensure that all the cables are connected properly.
  • Disconnect the monitor from the adapter and wait for ten seconds before connecting it again.
Video is distorted or pixelated on the attached monitor
  • Ensure that all the cables are connected properly.
  • Check that the monitor and computer are set to the correct screen resolution.
The Dell Pro 7-in-1 USB-C Travel Hub DA310 is not charging your computer or is charging slowly. You may see a yellow triangle with an exclamation mark on the battery status icon.
  • The Dell Pro 7-in-1 USB-C Travel Hub DA310 supports 90 W maximum through the power pass-through.
  • The Dell Pro 7-in-1 USB-C Travel Hub DA310 reserves 15 W, so your computer gets 15 W less from the power source. This can cause the slow charging message to appear.
  • It is recommended that you connect the power source directly to the computer and not through the adapter.

 


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Additional Information

Learn how to use and troubleshoot problems with the mobile adapter that you use with your computer. You can find information about Troubleshooting steps, How-To guides, and relevant Support Videos for assistance on our Support Site.

For the Dell Pro 7-in-1 USB-C Travel Hub DA310 User Guide, browse to the Dell Pro 7-in-1 USB-C Travel Hub DA310 Online Manual Page. Touch or click View PDF to the right of the Dell Pro 7-in-1 USB-C Travel Hub DA310 User Guide. It is located in the Manuals and Documents section.

To troubleshoot wired network issues using the Dell Pro 7-in-1 USB-C Travel Hub DA310, go to the following knowledge base article: Troubleshooting Ethernet Problems using the Dell Pro 7-in-1 USB-C Travel Hub DA310


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Affected Products

Dell Pro 7-in-1 USB-C Travel Hub DA310
Article Properties
Article Number: 000198817
Article Type: How To
Last Modified: 18 Jul 2025
Version:  6
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